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Why can I not log onto RingCentral to send a fax?

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by FredMcD

Mickee
Mickee
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I use RingCentral to send and receive faxes. I have had no issue with this until last week. Now I am unable to connect to RingCentral to go to my account to send a fax. There is no message other than Logging......and a spinning gear. If I go to chrome I can log on. I have not been getting the yellow pop up window asking to allow or not allow pop ups when I go to websites. I have cleared casche and cookies. I have changed pop up settings. Cleared allowed websites. I do not know what happened or how to resolve it. I have even downloaded a fresh version of firefox tonight and that did not help either. I have rebooted after every change with no help. Does anyone have any suggestions?

I have a picture of the screen in PDF and Word format but it will not allow me to upload it.

I use RingCentral to send and receive faxes. I have had no issue with this until last week. Now I am unable to connect to RingCentral to go to my account to send a fax. There is no message other than Logging......and a spinning gear. If I go to chrome I can log on. I have not been getting the yellow pop up window asking to allow or not allow pop ups when I go to websites. I have cleared casche and cookies. I have changed pop up settings. Cleared allowed websites. I do not know what happened or how to resolve it. I have even downloaded a fresh version of firefox tonight and that did not help either. I have rebooted after every change with no help. Does anyone have any suggestions? I have a picture of the screen in PDF and Word format but it will not allow me to upload it.

All Replies (2)

guigs
guigs
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Does this happen in Safe Mode as well?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can