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Tried to access Gmail via Firefox - 404. That’s an error. The requested URL /intl/en-GB/mail/help/about.html was not found on this server. That’s all we know.

Firefox Troubleshooting
dyna1972 replied
dyna1972
dyna1972

Tried to access Gmail via Firefox. Got this message "404. That’s an error. The requested URL /intl/en-GB/mail/help/about.html was not found on this server. That’s all we know." i was able to access Gmail via Internet Explorer as well as my Android phone. Don;t know why I can't access it via Firefox as I prefer using the Firefox browser. Please help. Thanks.

Tried to access Gmail via Firefox. Got this message "404. That’s an error. The requested URL /intl/en-GB/mail/help/about.html was not found on this server. That’s all we know." i was able to access Gmail via Internet Explorer as well as my Android phone. Don;t know why I can't access it via Firefox as I prefer using the Firefox browser. Please help. Thanks.

All Replies (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Chosen Solution

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
dyna1972
dyna1972 Question owner

Thanks so much. Don't know which site was causing the problem but I removed all cookies. Thanks again.