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I get 404 error at www.google.com with Firefox but not with IE

Posted

I have www.google.com as my hompage but not when I start Firefox I get a 404 message: 404. "That’s an error.

The requested URL /index.htm was not found on this server. That’s all we know. "

I get the same thing if I just type www.google.com in the address line. IE9 works just fine, only Firefox 6.0.2

Additional System Details

Sites Affected

http://www.google.com

Installed Plug-ins

  • np-mswmp
  • 1.7.0069.3
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 12.0.1.647
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • OpenOffice.org Plug-in handles all its documents
  • Shockwave Flash 10.3 r183
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

Application Basics
Name
Firefox
Version
6.0.2
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search
10.0.0.1410
true
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
DownloadHelper
4.9.5
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
NoScript
2.1.3rc2
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Default Manager
2.2
false
{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}
Java Console
6.0.04
false
{CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA}
Java Console
6.0.07
false
{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
Java Console
6.0.10
false
{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
Java Console
6.0.12
false
{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
Java Console
6.0.13
false
{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
Java Console
6.0.15
false
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.17
false
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
false
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
false
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
My.Freeze.com NetAssistant
3.5.1
false
{bff829b6-b433-42ce-9a19-e459d3e4e483}
RealPlayer Browser Record Plugin
14.0.3
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Search Helper Extension
1.0
false
{27182e60-b5f3-411c-b545-b44205977502}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
30
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
www.google.com/index.htm
browser.startup.homepage_override.buildID
20110902133214
browser.startup.homepage_override.mstone
rv:6.0.2
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.loadInBackground
false
extensions.lastAppVersion
6.0.2
font.name.serif.x-western
Verdana
general.useragent.extra.brc
BRI/1
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
keyword.URL
http://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
network.http.max-connections
96
network.http.max-connections-per-server
32
network.http.pipelining
true
network.http.pipelining.maxrequests
8
network.http.proxy.pipelining
true
places.database.lastMaintenance
1316702009
places.history.expiration.transient_current_max_pages
104320
places.last_vacuum
1300929058
print.print_printer
HP Officejet Pro 8500 A910 (Network)
print.printer_HP_Officejet_7400_series.print_bgcolor
false
print.printer_HP_Officejet_7400_series.print_bgimages
false
print.printer_HP_Officejet_7400_series.print_command
print.printer_HP_Officejet_7400_series.print_downloadfonts
false
print.printer_HP_Officejet_7400_series.print_edge_bottom
0
print.printer_HP_Officejet_7400_series.print_edge_left
0
print.printer_HP_Officejet_7400_series.print_edge_right
0
print.printer_HP_Officejet_7400_series.print_edge_top
0
print.printer_HP_Officejet_7400_series.print_evenpages
true
print.printer_HP_Officejet_7400_series.print_footercenter
print.printer_HP_Officejet_7400_series.print_footerleft
&PT
print.printer_HP_Officejet_7400_series.print_footerright
&D
print.printer_HP_Officejet_7400_series.print_headercenter
print.printer_HP_Officejet_7400_series.print_headerleft
&T
print.printer_HP_Officejet_7400_series.print_headerright
&U
print.printer_HP_Officejet_7400_series.print_in_color
true
print.printer_HP_Officejet_7400_series.print_margin_bottom
0.5
print.printer_HP_Officejet_7400_series.print_margin_left
0.5
print.printer_HP_Officejet_7400_series.print_margin_right
0.5
print.printer_HP_Officejet_7400_series.print_margin_top
0.5
print.printer_HP_Officejet_7400_series.print_oddpages
true
print.printer_HP_Officejet_7400_series.print_orientation
0
print.printer_HP_Officejet_7400_series.print_page_delay
50
print.printer_HP_Officejet_7400_series.print_pagedelay
500
print.printer_HP_Officejet_7400_series.print_paper_data
1
print.printer_HP_Officejet_7400_series.print_paper_height
11.00
print.printer_HP_Officejet_7400_series.print_paper_size_type
0
print.printer_HP_Officejet_7400_series.print_paper_size_unit
0
print.printer_HP_Officejet_7400_series.print_paper_width
8.50
print.printer_HP_Officejet_7400_series.print_reversed
false
print.printer_HP_Officejet_7400_series.print_scaling
1.00
print.printer_HP_Officejet_7400_series.print_shrink_to_fit
true
print.printer_HP_Officejet_7400_series.print_to_file
false
print.printer_HP_Officejet_7400_series.print_unwriteable_margin_bottom
0
print.printer_HP_Officejet_7400_series.print_unwriteable_margin_left
0
print.printer_HP_Officejet_7400_series.print_unwriteable_margin_right
0
print.printer_HP_Officejet_7400_series.print_unwriteable_margin_top
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_bgcolor
false
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_bgimages
false
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_command
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_downloadfonts
false
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_bottom
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_left
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_right
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_top
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_evenpages
true
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footercenter
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footerleft
&PT
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footerright
&D
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headercenter
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headerleft
&T
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headerright
&U
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_in_color
true
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_bottom
0.5
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_left
0.5
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_right
0.5
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_top
0.5
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_oddpages
true
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_orientation
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_page_delay
50
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_data
1
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_height
11.00
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_size_type
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_size_unit
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_width
8.50
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_reversed
false
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_scaling
1.00
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_shrink_to_fit
true
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_to_file
false
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_bottom
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_left
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_right
0
print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_top
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_bgcolor
false
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_bgimages
false
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_command
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_downloadfonts
false
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_edge_bottom
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_edge_left
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_edge_right
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_edge_top
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_evenpages
true
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_footercenter
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_footerleft
&PT
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_footerright
&D
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_headercenter
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_headerleft
&T
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_headerright
&U
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_in_color
true
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_margin_bottom
0.5
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_margin_left
0.5
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_margin_right
0.5
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_margin_top
0.5
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_oddpages
true
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_orientation
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_pagedelay
500
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_paper_data
1
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_paper_height
11.00
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_paper_size_type
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_paper_size_unit
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_paper_width
8.50
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_reversed
false
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_scaling
1.00
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_shrink_to_fit
true
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_to_file
false
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_unwriteable_margin_bottom
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_unwriteable_margin_left
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_unwriteable_margin_right
0
print.printer_\\Susan\hp_deskjet_5550_series_(HPA).print_unwriteable_margin_top
0
privacy.clearOnShutdown.formdata
false
privacy.item.cookies
true
privacy.item.formdata
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) G33/G31 Express Chipset Family
Vendor ID
8086
Device ID
29c2
Adapter RAM
Unknown
Adapter Drivers
igdumd32
Driver Version
7.14.10.1437
Driver Date
2-11-2008
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (7.0.6002.18409)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.

julie223 0 solutions 1 answers

This worked for me: Open Mozilla Firefox in safe mode by holding down the shift key when you open the browser. Once you work in safe mode for a couple of minutes, close out and then reopen the browser normally.