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Error Code - S1L457 Systems at Risk/Critical Error

Posted

While online a second window popped up displaying this alert:

System At Risk!!

Due to Suspicious activity detected on the computer, Critical errors have been found. Error Code - S1L457.

Call customer technical support and share this code with the agent.
Customer support number-  1-877-376-5608 
Call Customer Technical Support at 1-877-376-5608 and share this code with the agent.

Windows 7, Firefox version 33.1.1 How do I proceed?

While online a second window popped up displaying this alert: System At Risk!! Due to Suspicious activity detected on the computer, Critical errors have been found. Error Code - S1L457. Call customer technical support and share this code with the agent. Customer support number- 1-877-376-5608 Call Customer Technical Support at 1-877-376-5608 and share this code with the agent. Windows 7, Firefox version 33.1.1 How do I proceed?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.11
  • 5.1.30514.0
  • Unity Player 4.3.5f1
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • MetaStream 3 Plugin r4

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Web TuneUp 3.2.0.18 (avg@toolbar) (Inactive)
  • HP Smart Web Printing 4.0 (smartwebprinting@hp.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 3200 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9612
  • adapterDeviceID2:
  • adapterDrivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-17-2009
  • driverDate2:
  • driverVersion: 8.632.1.2000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 3200 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1.1
  • gfx.direct3d.last_used_feature_level_idx: 1
  • keyword.URL:
  • media.gmp-gmpopenh264.lastUpdate: 1416068166
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1417799101
  • network.cookie.prefsMigrated: True
  • network.http.proxy.version: 1.0
  • places.database.lastMaintenance: 1417797572
  • places.history.expiration.transient_current_max_pages: 100607
  • plugin.blocklisted.npviewpoint: True
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416668254

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40134 answers

Error Code - S1L457 is not an error code from Firefox.

Can you grab a screenshot of that message?

Error Code - S1L457 is not an error code from Firefox. Can you grab a screenshot of that message?
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware. *Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page. *Plugins should only be updated via the plugin itself or by visiting the home page of the plugin. ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

Here is the print screen you requested. I have NOT called this number or powered off the laptop. I'm currently running AVG (free version) and everything has checked out. Cor-el has recommended several different malware scan programs as well as an Anti-rootkit TDSSKiller. I am a total layman. Am I in over my head?

Here is the print screen you requested. I have NOT called this number or powered off the laptop. I'm currently running AVG (free version) and everything has checked out. Cor-el has recommended several different malware scan programs as well as an Anti-rootkit TDSSKiller. I am a total layman. Am I in over my head?
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

You can check in "Windows Control Panel > Programs" for recently installed programs to see if suspicious software shows up.

  • Control Panel > Programs > Programs and Features > Uninstall or change a program
  • Click the Installed column to sort by this heading

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal.

You can check in "Windows Control Panel > Programs" for recently installed programs to see if suspicious software shows up. *Control Panel > Programs > Programs and Features > Uninstall or change a program *Click the Installed column to sort by this heading Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal. *http://forums.majorgeeks.com/index.php - MajorGeeks Support Forums *http://www.security-forums.com/index.php - WindowSecurity.com Security Forums *http://www.bleepingcomputer.com/forums - Bleeping Computer Forums

Modified by cor-el

the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40134 answers

First off, that message doesn't look legitimate to me. It looks like Malware, confirming what cor-el has posted about. IMO, the best course of action is visit the recommended Malware removal forums for help.

First off, that message doesn't look legitimate to me. It looks like Malware, confirming what cor-el has posted about. IMO, the best course of action is visit the recommended Malware removal forums for help.