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Can't open email stationery. The stationery tab is there, but clicking on it does nothing.

Posted

When I am writing email, the stationery won't open. The tab is there, but clicking on it does nothing.

When I am writing email, the stationery won't open. The tab is there, but clicking on it does nothing.

Chosen solution

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, please Tag this thread as being for Thunderbird in the right-hand column of this page. This question currently is in the Firefox queue for answers.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Content Blocker Extension
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • MetaStream 3 Plugin r4
  • Online Banking Extension
  • 4.0.50401.0
  • Virtual Keyboard
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AOL OneClick 1.1.38 (homepage.extension@aol.com)
  • Dangerous Websites Blocker 4.5.3.8 (content_blocker_6418E0D362104DADA084DC312DFA8ABC@kaspersky.com)
  • Ghostery 5.4.1 (firefox@ghostery.com)
  • Safe Money 4.5.3.8 (online_banking_69A4E213815F42BD863D889007201D82@kaspersky.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Keyboard 4.5.3.8 (virtual_keyboard_294FF26A1D5B455495946778FDE7CEDB@kaspersky.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4400
  • adapterDescription2:
  • adapterDeviceID: 0x041e
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 07501025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-23-2014
  • driverDate2:
  • driverVersion: 10.18.10.3574
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: http://www.aol.com/?mtmhp=hyplogusaolp00000106&icid=acm50_ffoneclick_hr
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • dom.allow_scripts_to_close_windows: True
  • extensions.lastAppVersion: 34.0.5
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL:
  • media.gmp-gmpopenh264.lastUpdate: 1417626153
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1417626152
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npcontentblocker: 2
  • plugin.state.nponlinebanking: 2
  • plugin.state.npvkplugin: 2
  • plugins.notifyMissingFlash: False
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: Yes
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40161 answers

Chosen Solution

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, please Tag this thread as being for Thunderbird in the right-hand column of this page. This question currently is in the Firefox queue for answers.

Firefox doesn't do email, it's strictly a web browser. If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service. If your problem is with Mozilla Thunderbird, please '''Tag''' this thread as being for Thunderbird in the right-hand column of this page. This question currently is in the Firefox queue for answers.