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I get the message "Untrusted Connection" just with Firefox; not with IExplorer.

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  • 28 have this problem
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  • Last reply by ianiab

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This Connection is Untrusted You have asked Firefox to connect securely to bay174.mail.live.com, but we can't confirm that your connection is secure.

Technical Details An error occurred during a connection to bay174.mail.live.com. Peer's certificate has been marked as not trusted by the user. (Error code: sec_error_untrusted_cert)

(The option to "I understand the risks" is not there.)

Chosen solution

Hi ianiab, your Firefox settings folder (profile folder) is hidden. To find cert8.db and other files, you can access the folder from inside Firefox using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show Folder" button. This should launch a new Windows Explorer window listing your settings files and various subfolders.

Note: Please fully close all Firefox windows before renaming or removing any settings files.

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Thank you very much, Guy. It worked!! I'm starting using Mozilla again. I gave up using it after jscher2000 sent me some ideas, but none of them worked, and then cor-el sent me an incredible long list of anti-malware, antisypyware, scanners, defenders and the like, and proposed me to "Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware." With ALL programs!! Well, I didn't do it, of course.

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Thank you very much, Guy. It worked!! I'm starting using Mozilla again. I gave up using it after jscher2000 sent me some ideas, but none of them worked, and then cor-el sent me an incredible long list of anti-malware, antisypyware, scanners, defenders and the like, and proposed me to "Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware." With ALL programs!! Well, I didn't do it, of course.

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