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Browser freezes a lot.

  • 8 replies
  • 1 has this problem
  • 22 views
  • Last reply by FredMcD

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Browser freezes up periodically and gives a (not responding) error. If I force close the program I get a "Firefox has stopped working" popup, and then a second popup that says "Plugin Container for firefox has stopped working". It happens constantly, whether I have 1 tab open or 10. It seems to especially happen if I load up a Youtube or Imgur page. Is there something to be done about this?

This question was addressed earlier in the year here: https://support.mozilla.org/en-US/questions/1012101?esab=a&s=&r=0&as=s

but the problem has returned with a vengeance, for no reason that I can figure out. Below are my 5 most recent crash reports- it's worth noting that there are FAR less crash reports than incidents of crashing. This is happening multiple times per day, every day.

bp-5b003e04-6e32-4546-8d77-dfb022141120 bp-38530d19-4f14-43eb-933f-330092141109 bp-6c48dfe2-d0e7-4b73-8547-42b4d2141109 bp-309a167c-4a9c-4086-be6c-911552141109 bp-82c008dc-1e28-4783-8c09-7474c2141109

All Replies (8)

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hello, does it make a difference when you reset firefox? (this will keep your bookmarks and passwords)

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We're about to find out! Thanks for the help, I'll report back if I notice a difference.

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After a few days I've noticed no improvement.

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were there any new crash reports generated since last time?

maybe one thing you can try in the firefox menu ≡ > options > advanced > network > connection - settings... is to set it up to directly connect to the internet ('no proxy').

another thing worth a try is to scan your system with security tools like the free version of malwarebytes and adwcleaner, which can be used next to your generic security program.

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Those looks like problems with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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The crash report flagged these programs;

igdumd32.dll = Intel Graphics Accelerator Drivers

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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I have followed your advice and still, no improvement. I updated my graphics drivers and the sytem file check found no errors. Any further suggestions would be appreciated.

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I have a question, I have a similar problem, and I wanted to ask, do you use Norton on your system? I had disabled the toolbar long ago. But the problems have returned, and I can not find the Norton bar in my Add-ons Manager. I am going to contact Norton Support on this.