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Browser freezes a lot.

Posted

Browser freezes up periodically and gives a (not responding) error. If I force close the program I get a "Firefox has stopped working" popup, and then a second popup that says "Plugin Container for firefox has stopped working". It happens constantly, whether I have 1 tab open or 10. It seems to especially happen if I load up a Youtube or Imgur page. Is there something to be done about this?

This question was addressed earlier in the year here: https://support.mozilla.org/en-US/questions/1012101?esab=a&s=&r=0&as=s

but the problem has returned with a vengeance, for no reason that I can figure out. Below are my 5 most recent crash reports- it's worth noting that there are FAR less crash reports than incidents of crashing. This is happening multiple times per day, every day.

bp-5b003e04-6e32-4546-8d77-dfb022141120 bp-38530d19-4f14-43eb-933f-330092141109 bp-6c48dfe2-d0e7-4b73-8547-42b4d2141109 bp-309a167c-4a9c-4086-be6c-911552141109 bp-82c008dc-1e28-4783-8c09-7474c2141109

Browser freezes up periodically and gives a (not responding) error. If I force close the program I get a "Firefox has stopped working" popup, and then a second popup that says "Plugin Container for firefox has stopped working". It happens constantly, whether I have 1 tab open or 10. It seems to especially happen if I load up a Youtube or Imgur page. Is there something to be done about this? This question was addressed earlier in the year here: https://support.mozilla.org/en-US/questions/1012101?esab=a&s=&r=0&as=s but the problem has returned with a vengeance, for no reason that I can figure out. Below are my 5 most recent crash reports- it's worth noting that there are FAR less crash reports than incidents of crashing. This is happening multiple times per day, every day. bp-5b003e04-6e32-4546-8d77-dfb022141120 bp-38530d19-4f14-43eb-933f-330092141109 bp-6c48dfe2-d0e7-4b73-8547-42b4d2141109 bp-309a167c-4a9c-4086-be6c-911552141109 bp-82c008dc-1e28-4783-8c09-7474c2141109

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.12
  • DivX Web Player version 3.2.3.1164
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • DivX VOD Helper Plug-in
  • 5.1.30514.0
  • Google Update
  • Unity Player 4.3.5f1
  • VLC media player Web Plugin 2.1.3
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPWLPG

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Extensions

  • AmazonSmile 1Button for Firefox 1.0 (smile1Button@amazon.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube Video and Audio Downloader 0.4.1 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Adobe Contribute Toolbar 6.1 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • Astromenda New Tab 5.1 ({849ded12-59e9-4dae-8f86-918b70d213dc}) (Inactive)
  • Flash and Video Download 1.63 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a}) (Inactive)
  • VKontakte.ru Downloader 0.3.7.0 (vk@sergeykolosov.mp) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-15-2011
  • driverDate2:
  • driverVersion: 8.15.10.2372
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.newtab.url: www.google.com
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage: https://www.google.com/?gws_rd=ssl
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • browser.tabs.warnOnClose: False
  • dom.ipc.plugins.enabled: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • media.gmp-gmpopenh264.lastUpdate: 1414790547
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416436181
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416455198
  • places.history.expiration.transient_current_max_pages: 64106
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414804173
  • storage.vacuum.last.smilefox.sqlite: 1340462174

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23464 answers

hello, does it make a difference when you reset firefox? (this will keep your bookmarks and passwords)

hello, does it make a difference when you [[Reset Firefox – easily fix most problems|reset firefox]]? (this will keep your bookmarks and passwords)

Question owner

We're about to find out! Thanks for the help, I'll report back if I notice a difference.

We're about to find out! Thanks for the help, I'll report back if I notice a difference.

Question owner

After a few days I've noticed no improvement.

After a few days I've noticed no improvement.
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23464 answers

were there any new crash reports generated since last time?

maybe one thing you can try in the firefox menu ≡ > options > advanced > network > connection - settings... is to set it up to directly connect to the internet ('no proxy').

another thing worth a try is to scan your system with security tools like the free version of malwarebytes and adwcleaner, which can be used next to your generic security program.

were there any new crash reports generated since last time? maybe one thing you can try in the firefox ''menu ≡ > options > advanced > network > connection - settings...'' is to set it up to directly connect to the internet ('no proxy'). another thing worth a try is to scan your system with security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner], which can be used next to your generic security program.
cor-el
  • Top 10 Contributor
  • Moderator
17529 solutions 158478 answers

Those looks like problems with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Those looks like problems with the Shockwave Flash plugin. You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting
FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

The crash report flagged these programs;

igdumd32.dll = Intel Graphics Accelerator Drivers

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

The crash report flagged these programs; igdumd32.dll = Intel Graphics Accelerator Drivers Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I have followed your advice and still, no improvement. I updated my graphics drivers and the sytem file check found no errors. Any further suggestions would be appreciated.

I have followed your advice and still, no improvement. I updated my graphics drivers and the sytem file check found no errors. Any further suggestions would be appreciated.
FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

I have a question, I have a similar problem, and I wanted to ask, do you use Norton on your system? I had disabled the toolbar long ago. But the problems have returned, and I can not find the Norton bar in my Add-ons Manager. I am going to contact Norton Support on this.

I have a question, I have a similar problem, and I wanted to ask, do you use Norton on your system? I had disabled the toolbar long ago. But the problems have returned, and I can not find the Norton bar in my Add-ons Manager. I am going to contact Norton Support on this.