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Issue with Cognos 10.2

Posted

I am running Cognos 10.2 reports in Firefox 17 version. Previously It was working fine but now I am not able to open the Cognos reports. Please help.

I am running Cognos 10.2 reports in Firefox 17 version. Previously It was working fine but now I am not able to open the Cognos reports. Please help.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • IBM Cognos Insight provisioning plug-in
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • VLC media player Web Plugin 2.0.6
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

guigs 1072 solutions 11697 answers

Hi sumeetk,

I understand that you are using an older version of Firefox to use Cognos. Please check your update history to see if there was any changes to the addons/plugins that you have to make sure the two are compatible. 

Please also contact Cognos support to make sure the two are still compatible and for further troubleshooting.

Hi sumeetk, I understand that you are using an older version of Firefox to use Cognos. Please check your update history to see if there was any changes to the addons/plugins that you have to make sure the two are compatible. Please also contact Cognos support to make sure the two are still compatible and for further troubleshooting.