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YouTube videos do not play

Posted

Hi All,

Before I pull the plug on FireFox, I'll try once more. YouTube Videos do not play. They start then stop with the cryptic error message "An error has occurred.... Other videos play fine. YouTube videos play fine on that other browser. I've tried all the suggestions in this forum, my PlugIns were uninstalled and re-installed, Firefox was uninstalled and re-installed and No, I do not live in India. Anybody have any idea what's wrong. What's Google doing that Mozilla can't figure out?

Hi All, Before I pull the plug on FireFox, I'll try once more. YouTube Videos do not play. They start then stop with the cryptic error message "An error has occurred.... Other videos play fine. YouTube videos play fine on that other browser. I've tried all the suggestions in this forum, my PlugIns were uninstalled and re-installed, Firefox was uninstalled and re-installed and No, I do not live in India. Anybody have any idea what's wrong. What's Google doing that Mozilla can't figure out?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • Norton Toolbar 2014.7.9.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0402
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 9-29-2014
  • driverDate2:
  • driverVersion: 10.18.10.3960
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • browser.tabs.warnOnClose: False
  • extensions.lastAppVersion: 33.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1415815560
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415815559
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.np32dsw: 2
  • plugin.state.npctrl: 2
  • plugin.state.npqtplugin: 2
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
You 10 solutions 135 answers

Do you have the latest version of Flash Player? Download Flash Player at get.adobe.com/flashplayer and install it. Also, is your internet slow? Try changing your quality on the video to low when the video starts to see if it does the same thing.

Do you have the latest version of Flash Player? Download Flash Player at get.adobe.com/flashplayer and install it. Also, is your internet slow? Try changing your quality on the video to low when the video starts to see if it does the same thing.