X
Tap here to go to the mobile version of the site.

Support Forum

Can't open Gmail in Firefox but Internet Explorer can!

Posted

Though my browser deletes everything before it exits out I didn't take any chance and ran CCleaner and in-spite of this I can't open Gmail. Mozilla says Untrusted Connection! Gmail opens fine on Internet Explorer. There are some other websites as well that do not open here. All this started after the last automatic update. Can you guys find a solution for me?

Though my browser deletes everything before it exits out I didn't take any chance and ran CCleaner and in-spite of this I can't open Gmail. Mozilla says Untrusted Connection! Gmail opens fine on Internet Explorer. There are some other websites as well that do not open here. All this started after the last automatic update. Can you guys find a solution for me?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Virtual Keyboard
  • Online Banking Extension
  • Content Blocker Extension
  • VLC media player Web Plugin 2.1.3
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Extensions

  • Dangerous Websites Blocker 4.5.0.311 (content_blocker_6418E0D362104DADA084DC312DFA8ABC@kaspersky.com)
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Safe Money 4.5.0.311 (online_banking_69A4E213815F42BD863D889007201D82@kaspersky.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Keyboard 4.5.0.311 (virtual_keyboard_294FF26A1D5B455495946778FDE7CEDB@kaspersky.com)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 1-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2622
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • accessibility.warn_on_browsewithcaret: False
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 983040
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • dom.allow_scripts_to_close_windows: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1
  • font.internaluseonly.changed: False
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • media.gmp-gmpopenh264.lastUpdate: 1414502060
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415771096
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415771396
  • places.history.expiration.transient_current_max_pages: 75254
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npcontentblocker: 2
  • plugin.state.npdeployjava: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npnokiasuiteenabler: 0
  • plugin.state.nponlinebanking: 2
  • plugin.state.npvkplugin: 2
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.clearOnShutdown.passwords: True
  • privacy.clearOnShutdown.siteSettings: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.OCSP.disable_button.managecrl: False
  • security.warn_viewing_mixed.show_once: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415417999

Misc

  • User JS: Yes
  • Accessibility: No
CoryMH 229 solutions 1076 answers

Helpful Reply

Hello,

Thank you for using the Troubleshooter extension. It seems you use Kasperskey - first see if this post helps you fix the problem:

You can also check the article "This Connection is Untrusted" error message appears - What to do as it provides common troubleshooting steps.

Let us know if that solves your problem!

Hello, Thank you for using the Troubleshooter extension. It seems you use Kasperskey - first see if this post helps you fix the problem: * https://support.mozilla.org/en-US/questions/1026631#answer-650916 You can also check the article [["This Connection is Untrusted" error message appears - What to do]] as it provides common troubleshooting steps. Let us know if that solves your problem!