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Updated to Firefox 33.1 on my MAC 10.10. My dashlane icon was grayed out (was a green dot) next to menu icon. How can I reactivate Dashlane?

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  • Last reply by net500cg

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Updated to Firefox 33.1 on my MAC 10.10. My Dashlane icon was grayed out (was a green dot) next to menu icon. How can I reactivate Dashlane? Have tried so far to reset Firefox, uninstall and reinstall Dashlane extension none of these has worked. Need help.

Chosen solution

Went to Dashlane website and downloaded app again. Dashlane icon is now green and working on Firefox 33.1.1

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All Replies (8)

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HI please update the dashline plugin or try a new install. Mozilla is looking into this issue and has provided the recommendation of that update as a work around.

Please report back if you have any further issues about this topic. Thank you.

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Tried the new install option, did not work. When I went to update plugin ? Research was on the Dashlane plugin. How do I update the Dashlane plugin? The Dashlane extension is updated.

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I am having this problem, too. I am currently running Firefox version 33.1.1 on Mac OX Mavericks version 10.9.5. My Dashlane is updated to current version 3.1.2 .

Dashlane works fine in both Chrome and Safari. It worked fine in Firefox, until the introduction of version 31.1 .

Your 'work around', does not work. Dashlane has issued no less than 3 updates in the last couple off days. But no 'healing' for Firefox.

I use Firefox as my Primary browser and in close tandem with Chrome and Safari. If one does not work, it's not a happy day in the office. So .. please find a fix soon.

Thanks ... ": \

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As my entry below describes. The 'work around' does not work. Please FIX - ASAP. This is a real problem these days.

Thank you!

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Dashlane does seem to be recommended to work with Firefox is 32bit mode, if you open Firefox in 32bit mode does this help? as well as cannot recommend for beta versions http://support.dashlane.com/customer/.../610116-can-i-use-dashlane-in-any-beta-alpha-or-nightly-browser-builds- but this is not the case here. Possible that 31.1.1 broke the previous fix.

Please also tweet to https://twitter.com/DashlaneSupport about this for more awareness. Thank you.

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Pmcclard also found https://twitter.com/DashlaneSupport/status/534463243528323072

lt looks like it is mac related.

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Chosen Solution

Went to Dashlane website and downloaded app again. Dashlane icon is now green and working on Firefox 33.1.1

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I was directed to send a Tweet to Dashlane Support on Twitter with my problem. They responded with a statement that they were working on a solution. Within the day I had another Tweet, with a link for a fix for Firefox on Mac OS X Mavericks + : goo.gl/DV91LE download .

I followed the link - > Downloaded -> Installed and Voila! GREEN LIGHT on Impala and Dashlane is back in ACTION on my Firefox! Yipeeee. I am now a happy camper (workflow is restored!!) again.

Thank you Firefox Support and Dashlane Support for rapid action on both counts. Much appreciated.

les NET500.CG

Modified by net500cg