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Firefox 31.1 leaves latest version of Dashlane greyed out. Updating is not the solution.

Posted

FF31.1 is not working with Dashlane 3.1.2 which is the latest version. The menu bar icon should have a green dot to indicate a working connection between the two. The result is that sign on data does not auto-populate on any website. My same version of Dashlane is working with Chrome. I prefer Firefox. But I can't function well on the internet without the fundamental security of Dashlane. The current advice to update Dashlane does not work, and will force me to switch to Chrome until this problem has a real solution. Thank You.

FF31.1 is not working with Dashlane 3.1.2 which is the latest version. The menu bar icon should have a green dot to indicate a working connection between the two. The result is that sign on data does not auto-populate on any website. My same version of Dashlane is working with Chrome. I prefer Firefox. But I can't function well on the internet without the fundamental security of Dashlane. The current advice to update Dashlane does not work, and will force me to switch to Chrome until this problem has a real solution. Thank You.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Version 5.38.6.0
  • Dashlane plugin
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.09
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3
  • 5.1.30514.0
  • Plug-in for Workspace
  • iPhoto6
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • All-in-One Sidebar 0.7.25 ({097d3191-e6fa-4728-9826-b533d755359d})
  • Apture 2.0.0 (plugin@apture.com)
  • Dashlane 3.1.2.72587 (442718d9-475e-452a-b3e1-fb1ee16b8e9d@dashlane.com)
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • DuckDuckGo Plus 0.4.6 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • EPUBReader 1.4.2.5 ({5384767E-00D9-40E9-B72F-9CC39D655D6F})
  • Fast Dial 4.12 (fastdial@telega.phpnet.us)
  • Mercury Connect 1.2.3 (jid1-pFvSABavHgXrRQ@jetpack)
  • PriceBlink 4.1 (info@priceblink.com)
  • Quick Maps 1.9.1 (map@quickmaps.me)
  • Rapportive 1.4.0.1 (rapportive@rapportive.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Workspace Email Zoom 1.4 (zoomext@starfield)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • WBE Paste 1.3 (wbepaste@starfield) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x68c0
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 5670 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.display.use_document_fonts: 0
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: chrome://fastdial/content/fastdial.html
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • dom.ipc.plugins.enabled.i386.coolirisembedded.bundle: False
  • dom.ipc.plugins.enabled.x86_64.coolirisembedded.bundle: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1.1
  • font.default.x-western: sans-serif
  • font.internaluseonly.changed: True
  • font.minimum-size.x-western: 14
  • font.name.monospace.x-western: Arial
  • font.name.sans-serif.x-western: Avenir
  • font.name.serif.x-western: Apple LiSung
  • font.size.fixed.x-western: 17
  • font.size.variable.x-western: 17
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • keyword.URL: https://duckduckgo.com/?q=
  • media.gmp-gmpopenh264.lastUpdate: 1413729827
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416081601
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416081602
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1413730137

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Please update the Dashline plugin by going to the plugin check page. If that doesn't solve the problem, please try uninstalling and reinstalling Dashlane.

Thank you for your patience as Mozilla looks into this issue. Please report back if you have any further issues about this topic.

Please update the Dashline plugin by going to [https://www.mozilla.org/plugincheck/ the plugin check page]. If that doesn't solve the problem, please try uninstalling and reinstalling Dashlane. Thank you for your patience as Mozilla looks into this issue. Please report back if you have any further issues about this topic.