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Why does the sound cut out every 5 seconds if the mouse is not moved?
Screen freezes and sound cuts out if I don't keep the mouse moving. I stops downloading pages too. I have to constantly move the mouse to operate my home business.
All Replies (1)
Other users who have reported having this problem have fixed it by:
- Updating Java (doesn't look applicable to you)
- Scanning for malware
Users who have fixed it found this scanner particularly useful
However, it might be safer to scan with at least one scanner as they each have different methods of detection:
- MalwareBytes' Anti-Malware
- Microsoft Safety Scanner
- Anti-Rootkit Utility - TDSSKiller
- Hitman Pro
- ESET Online Scanner
If the above do not help at all, can you try running Windows Safe Mode with network support (press F8 on the boot screen) as a test to see whether some other application (such as an antivirus) might be interfering with Firefox?