X
Tap here to go to the mobile version of the site.

Support Forum

I use Mozilla to pay my Frontier online billand can notsee the make payment tab after inputing my credit card info. I had to call in and have them do it for me

Posted

I used Firefox to enter my data. I hit continue. It took me to the confirmation page. That page had all my info correct but no buttons to make the final payment or confirm it. When I called in, they could do it in IE, which I hate, they could see buttons back, and make payment.

I used Firefox to enter my data. I hit continue. It took me to the confirmation page. That page had all my info correct but no buttons to make the final payment or confirm it. When I called in, they could do it in IE, which I hate, they could see buttons back, and make payment.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.12
  • Coupons, Inc. Coupon Printer 5.0.2.2
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • A component of your photo software powered by RocketLife
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.3/WINNT/en-US/

Extensions

  • Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Coupons.com CouponBar 5.0.0.7 ({1C43BAF1-00C2-40A8-A09E-F84CFD79546D}) (Inactive)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0a06
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-15-2013
  • driverDate2:
  • driverVersion: 10.18.10.3355
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage_override.buildID: 20141105223254
  • browser.startup.homepage_override.mstone: 33.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.3
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: https://search.yahoo.com/search?fr=mcafee&type=B110US662D20140822&p=
  • media.gmp-gmpopenh264.lastUpdate: 1414780539
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415321553
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415321183
  • places.history.expiration.transient_current_max_pages: 104236
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414623063

Misc

  • User JS: No
  • Accessibility: Yes
jscher2000
  • Top 10 Contributor
8890 solutions 72729 answers

Is this a new problem in Firefox 33 that you didn't have in previous versions, or was this the first time you tried it in Firefox?

Firefox might have stricter requirements for secure sites than other browsers. If you have noticed any certificate related errors and had to make any exceptions to trust a site, it could indicate a problem with Firefox not being fully set up to work with your security software, or possibly that you have malware on your system.

To investigate that further, if you go to this page (I assume this is the company)

https://frontier.com/login

and in the address bar click the padlock icon, then "More Information" then "View Certificate", does the Issued by section look the same as in the attached screen shot?

Is this a new problem in Firefox 33 that you didn't have in previous versions, or was this the first time you tried it in Firefox? Firefox might have stricter requirements for secure sites than other browsers. If you have noticed any certificate related errors and had to make any exceptions to trust a site, it could indicate a problem with Firefox not being fully set up to work with your security software, or possibly that you have malware on your system. To investigate that further, if you go to this page (I assume this is the company) https://frontier.com/login and in the address bar click the padlock icon, then "More Information" then "View Certificate", does the Issued by section look the same as in the attached screen shot?