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How can I access Hotmail.com without being directed to Outlook (it's OK in Internet Explorer and Google Chrome)?

  • 3 replies
  • 19 have this problem
  • 76721 views
  • Last reply by jscher2000

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Firefox automatically sends me to Outlook when I try to get to Hotmail.com. I have a Hotmail email address and cannot access it. Works OK with Internet Explorer and Google Chrome.

Chosen solution

This could be a problem with a cookie or a saved login:

  • As long as you have a cookie keeping you logged in to account #1, Outlook won't show the login screen and let you sign into account #2 until you sign out under account #1.
  • If you had Firefox save your login for account #1, then you might not be able to access the login screen and sign in with account #2. To clear a saved login, you can use the Security panel of the Options dialog here:
    • "3-bar" menu button (or Tools menu) > Security > Saved Passwords

If you need to access two accounts on one website simultaneously, you might be able to use a regular browsing window for one and a private browsing window for the other. In a private window, Firefox won't use your cookies from the regular window. To open a private window, you can use the menu or press Ctrl+Shift+p.

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All Replies (3)

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from Wikipedia: In 2013, Hotmail was replaced with Outlook.com, which features Microsoft's Metro design language, and closely mimics the interface of Microsoft Outlook.

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Yes I know about the change to Outlook. My problem is that I have a Hotmail email and an Outlook email. Firefox doesn't allow me to get my Hotmail email.

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Chosen Solution

This could be a problem with a cookie or a saved login:

  • As long as you have a cookie keeping you logged in to account #1, Outlook won't show the login screen and let you sign into account #2 until you sign out under account #1.
  • If you had Firefox save your login for account #1, then you might not be able to access the login screen and sign in with account #2. To clear a saved login, you can use the Security panel of the Options dialog here:
    • "3-bar" menu button (or Tools menu) > Security > Saved Passwords

If you need to access two accounts on one website simultaneously, you might be able to use a regular browsing window for one and a private browsing window for the other. In a private window, Firefox won't use your cookies from the regular window. To open a private window, you can use the menu or press Ctrl+Shift+p.