Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was closed and archived. Please ask a new question if you need help.
Locked Archived

How can I access Hotmail.com without being directed to Outlook (it's OK in Internet Explorer and Google Chrome)?

Firefox Site breakages
jscher2000 -... replied
AINGLIS
AINGLIS

I have had a Hotmail email address for some time and recently added an Outlook email address. Now I cannot access the Hotmail account - I'm automatically presented with the Outlook one. Same when I try to go to Hotmail.com. There is no such problem using Internet Explorer or Google Chrome, so I guess I need to change something in Firefox?

I have had a Hotmail email address for some time and recently added an Outlook email address. Now I cannot access the Hotmail account - I'm automatically presented with the Outlook one. Same when I try to go to Hotmail.com. There is no such problem using Internet Explorer or Google Chrome, so I guess I need to change something in Firefox?

All Replies (4)

hamedelahi
hamedelahi

Use this address https://login.live.com/

FredMcD
FredMcD

Outlook and Hotmail are the same service via Microsoft. I use the Windows Live Mail program.

AINGLIS
AINGLIS Question owner

When I go to Windows live I am presented with my Outlook email address - I cannot get it to accept my Hotmail email address.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Oops, your question posted twice. I replied in your other thread and suggest we continue here: https://support.mozilla.org/questions/1029670