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Hand Cursor stuck again

Posted

I thought my problem was solved, however, the hand cursor is stuck again when I go to Kohl's Website and try to order anything. When I click on "add to bag" that is when the cursor won't move.

I thought my problem was solved, however, the hand cursor is stuck again when I go to Kohl's Website and try to order anything. When I click on "add to bag" that is when the cursor won't move.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.12
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Office Live Update v1.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

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  • Support URL: https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/

Extensions

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  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

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Graphics

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Modified Preferences

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Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Separate issue; your home page: http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official is outdated. You may want to switch to about:home

Separate issue; your home page: '''http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official ''' is outdated. You may want to switch to '''about:home'''
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Did you post your problem before? What is the link to it?

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Did you post your problem before? What is the link to it? '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
cor-el
  • Top 10 Contributor
  • Moderator
17529 solutions 158489 answers

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions on the about:permissions page and in "Tools > Page Info > Permissions" *https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted. *Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookies files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies

Question owner

The cursor is still sticking in the "add to bag" box. I am getting so many instructions on this that now I am totally confused because I really do not understand any of this and not sure what I am doing. Shouldn't the fault be blamed on Kohls?

The cursor is still sticking in the "add to bag" box. I am getting so many instructions on this that now I am totally confused because I really do not understand any of this and not sure what I am doing. Shouldn't the fault be blamed on Kohls?
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Was the problem still there when you run in safe mode?

Was the problem still there when you run in safe mode?

Question owner

It was OK yesterday, but not OK today. I hope I am doing the Safe Mode correctly: Click on SHIFT and the FIREFOX icon at the same time. Is this correct?

It was OK yesterday, but not OK today. I hope I am doing the Safe Mode correctly: Click on SHIFT and the FIREFOX icon at the same time. Is this correct?
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Start Firefox in Safe Mode by holding down the <Shift/Options> key, and then starting Firefox.

Start Firefox in Safe Mode by holding down the '''<Shift/Options>''' key, and then starting Firefox.

Question owner

What do you mean by "options" key? Where is it located?

What do you mean by "options" key? Where is it located?
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Sorry, that is for Mac users.

Sorry, that is for Mac users.