Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

SUPERantispyware blocked by a Firefox file. Spyware company won't help.

  • 4 replies
  • 1 has this problem
  • 1322 views
  • Last reply by ian.rolph

more options

I have had the free Superantispyware for many years. Having trouble for the first time. The full computer search stops at C:USERS\IAN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\7CHPA2BY.DEFAULT\CACHE2\ENTRIES At least 10 attempts have stopped at this point and nothing happens further. The quick scan then finds several malware threats. I emailed the company but got no reply. If no help I'll get rid of it.

Chosen solution

See also:

It is usually best to exclude the Firefox cache. Current versions that use the new cache (cache2) also compress files.

Read this answer in context 👍 0

All Replies (4)

more options

hello ian.rolph, can you just try to clear the cache within firefox?

How to clear the Firefox cache

more options

Chosen Solution

See also:

It is usually best to exclude the Firefox cache. Current versions that use the new cache (cache2) also compress files.

more options

Many thanks. Working now and picked up some adware threats. Cheers!

more options

Working perfectly again. I do appreciate the help I get on Firefox. I am a long time fan of the browser.