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How do I corect the following protocols (rtsp) isn't associated with any program or is not allowed in this context

Posted

The address wasn't understood

Firefox doesn't know how to open this address, because one of the following protocols (rtsp) isn't associated with any program or is not allowed in this context.

   You might need to install other software to open this address.

I am not a techy so please make it simple.

Thanks

The address wasn't understood Firefox doesn't know how to open this address, because one of the following protocols (rtsp) isn't associated with any program or is not allowed in this context. You might need to install other software to open this address. I am not a techy so please make it simple. Thanks

Chosen solution

Firefox 32.0.3 has this security update. You can check the version in "Help > About".

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Google Update
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • NPWLPG
  • MapsGalaxy Installer Plugin Stub for 32-bit Windows

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • SaveFrom.net helper 3.70 (helper@savefrom.net)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo Mail Hide Ad Panel 2.43 ({c37bac34-849a-4d28-be41-549b2c76c64e})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 8-31-2011
  • driverDate2:
  • driverVersion: 8.15.10.2509
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1411742805
  • places.history.expiration.transient_current_max_pages: 102076
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np_wtapp: 0
  • plugin.state.npdeployjava: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1409340108

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

What is the web address?

What is the web address?
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers
'''JSWNJ''' That link you sent me got me to; '''http://example.com/''' JSWNJ Today at 1:15 PM rtsp://r3---sn-a5m7zu7k.googlevideo.com/Ck0LENy73wIaRAlrEK-SemsH9hMYDSANFC247iZUMOCoAUIJbXYtZ29vZ2xlSARSBXdhdGNoYI7KtYKDhNqSVIoBC2ZtTnBrV2RwSlVRDA==/44FC3717245A461F574606500788DF22F0A35216.E8962E75F8490CC8C5C0A1E22759952D3E875579/yt5/1/video.3gp ------------------ Funny thing, when I tried to paste the link here, it changed to; http://example.com/

Question owner

cor el, I cleared the cache and cookies and nothing happened. Then I shut down and came back online, ran a scan which removed two cookies - though I had just done that; now I can view the videos on you tube again.

Thanks to both of you for your efforts to get me going again.

cor el, I cleared the cache and cookies and nothing happened. Then I shut down and came back online, ran a scan which removed two cookies - though I had just done that; now I can view the videos on you tube again. Thanks to both of you for your efforts to get me going again.
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Question owner

I am not 100% sure what worked, but in so far as I can guess, I would say cor el answered the question.

I am not 100% sure what worked, but in so far as I can guess, I would say cor el answered the question.

Question owner

I have another problem and have decided I want to uninstall ONLY the last firefox update. I do not want to uninstall the entire program. How do I accomplish this? PLEASE KEEP IT SIMPLE.

I have another problem and have decided I want to uninstall ONLY the last firefox update. I do not want to uninstall the entire program. How do I accomplish this? PLEASE KEEP IT SIMPLE.
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

The last Firefox update is a security update to address a serious vulnerability in the NSS implementation regarding connecting to web server via a secure connection. You shouldn't revert this update.

What kind of issues are you encountering with the current release?

The last Firefox update is a security update to address a serious vulnerability in the NSS implementation regarding connecting to web server via a secure connection. You shouldn't revert this update. *https://www.mozilla.org/security/known-vulnerabilities/firefox.html What kind of issues are you encountering with the current release?

Helpful Reply

First the problem noted above, now I can not access my pictures to change my avatar. I think it was the same night that firefox updated that Microsoft also did updates and since then I have had this problem.

Microsoft updates:

9/25/14 Security Update for Microsoft .NET Framework 4.5.1 (KB2972216) Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2) Update for Microsoft Windows (KB2998527) Update for Microsoft Windows (KB2985461) Security Update for Microsoft Windows (KB2982378) Update for Microsoft Windows (KB2978092) Security Update for Microsoft Windows (KB2973112) Security Update for Microsoft Windows (KB2894844) Hotfix for Microsoft Windows (KB2977728)

I don't know which is causing the problems but I thought to undo ff might help. I am not savvy with this stuff and find it annoying.

First the problem noted above, now I can not access my pictures to change my avatar. I think it was the same night that firefox updated that Microsoft also did updates and since then I have had this problem. Microsoft updates: 9/25/14 Security Update for Microsoft .NET Framework 4.5.1 (KB2972216) Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2) Update for Microsoft Windows (KB2998527) Update for Microsoft Windows (KB2985461) Security Update for Microsoft Windows (KB2982378) Update for Microsoft Windows (KB2978092) Security Update for Microsoft Windows (KB2973112) Security Update for Microsoft Windows (KB2894844) Hotfix for Microsoft Windows (KB2977728) I don't know which is causing the problems but I thought to undo ff might help. I am not savvy with this stuff and find it annoying.

Question owner

If I do a system restore how can I get the last security update again, referenced by cor el?

If I do a system restore how can I get the last security update again, referenced by cor el?
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

You should be able to undo Windows updates without having to do a System Restore.

If you do a System Restore then best is to reinstall the current Firefox release. You might want to backup your personal data in the Firefox profile folder as a restore can revert some files (.js and .ini an possibly others).

You can find the full version of the current Firefox 32.0.3 release in all languages and for all Operating Systems here:

You should be able to undo Windows updates without having to do a System Restore. If you do a System Restore then best is to reinstall the current Firefox release. You might want to backup your personal data in the Firefox profile folder as a restore can revert some files (.js and .ini an possibly others). *http://kb.mozillazine.org/Profile_folder_-_Firefox You can find the full version of the current Firefox 32.0.3 release in all languages and for all Operating Systems here: *https://www.mozilla.org/en-US/firefox/all.html

Question owner

Not sure what I should do here. I must need the updates since they sent them?

Not sure what I should do here. I must need the updates since they sent them?
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

This is important security update and should be done by all Firefox users and other (Mozilla, Google Chrome) software that uses NSS.

This is important security update and should be done by all Firefox users and other (Mozilla, Google Chrome) software that uses NSS. *https://www.mozilla.org/security/announce/2014/mfsa2014-73.html

Helpful Reply

cor-el, do I not currently have this security update? I have not removed anything yet.

If I have this security update I am going to leave things as is for the time being. I want to see how things go as I can, once again access my avatar, for some unknown reason and I can view youtube.

I can come back if things to not go as they should.

Thank you for your assistance. I appreciate you.

cor-el, do I not currently have this security update? I have not removed anything yet. If I have this security update I am going to leave things as is for the time being. I want to see how things go as I can, once again access my avatar, for some unknown reason and I can view youtube. I can come back if things to not go as they should. Thank you for your assistance. I appreciate you.
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

Chosen Solution

Firefox 32.0.3 has this security update. You can check the version in "Help > About".

Firefox 32.0.3 has this security update. You can check the version in "Help > About".