My PC is connected to the internet but Firefox won't connect to the web
For the last two days, I have been unable to connect to any web sites via Firefox. I have tried various "fixes" which seemed logical but nothing has worked.
My understanding of my computer/ IT in feneral is v limited so excuse me if this explanation seems unduly long or detailed. I dont know what information could be relevant, so I'm going to write it all down.
Firstly: my wifi is definitely working, because my phone is connecting via it. And my PC is definitely connected to the internet as I am able to send and receive mail through Outlook,& I downloaded an album via iTunes. Other programs are running fine too.
I tried restarting my computer. I cleared my cookies etc (just in case) I ran my anti-virus scan I disabled my Windows firewall I re-set my Firefox
None of this has worked. My next thought is to uninstall Firefox and re-install it... except I dont have an alternative browser on my PC. I used to have Chrome on my PC but it seems to have been wiped during some recent Windows 8 update.
A friend emailed me a Chrome setup file but it hasn't worked- and anyway, I only want Chrome so I can re-download Firefox... getting Chrome is not the solution for me!!
I BELIEVE that Firefox stopped working after my PC installed routine updates. By this I mean that a couple of days ago, when I went to shut down my laptop, my only options were "install update and restart" or "install update and shut down".
I use Windows 8.1. I feel like the updates must have been the problem, because the timing seems to coincide. I really need to be able to access the web so please please help! Thanks
hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions. please remove all program rules for firefox from your firewall and let it detect the new version of the browser again.Read this answer in context 5
Additional System Details
- User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3
hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions. please remove all program rules for firefox from your firewall and let it detect the new version of the browser again.
Thanks Philipp, it IS the firewall- I did a temporary disable to confirm. Great advice