Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I fix the problem of a pop up window that appears every time firefix loads titled [Javascript Application] and says "balance.balance is undefined"

  • 1 reply
  • 8 have this problem
  • 9 views
  • Last reply by philipp

more options

The small "[Javascript Application] and balance.balance is undefined" pop up window is followed by a pop up that shows a caution sign and the number 3. They repeatedly pop back up when I click on the OK button or X, I must click them 10 times before they go away. Then Firefox seems to run normally until I exit and try to return later to Firefox. I uninstalled Firefox and reinstalled it with no effect. I have also run any troubleshooter that seemed to remotely refer to this problem with no effect. This does not happen when I load Internet Explorer or Google Chrome. Except for this problem, I much prefer Firefox over either one.

The small "[Javascript Application] and balance.balance is undefined" pop up window is followed by a pop up that shows a caution sign and the number 3. They repeatedly pop back up when I click on the OK button or X, I must click them 10 times before they go away. Then Firefox seems to run normally until I exit and try to return later to Firefox. I uninstalled Firefox and reinstalled it with no effect. I have also run any troubleshooter that seemed to remotely refer to this problem with no effect. This does not happen when I load Internet Explorer or Google Chrome. Except for this problem, I much prefer Firefox over either one.

Chosen solution

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, probably an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 👍 2

All Replies (1)

more options

Chosen Solution

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, probably an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems