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My Adobe Flash Crashes On Right Click

  • 12 replies
  • 229 have this problem
  • 5703 views
  • Last reply by mikewinq

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Hello,

  I don't know how long it has been happening, but my adobe flash, and any flash programs will crash on right click.  I've tried it with Add-Ons disabled and enabled, and am still having the same problem.  I've tried uninstalling Flash and I've reset Firefox.  I've attempted to turn off protected mode and disable hardware accelleration through the mms.cfg found in C:\Windows\SysWOW64\Macromed\Flash and I still cannot.  Any help would be great in trying to identify why this is happening.

Chosen solution

bp-7a799a20-3116-47b1-8ade-1e5212140904 Signature hang | ntdll.dll@0x3d2ec Process Type plugin Shockwave Flash Version:14.0.0.179 Filename:NPSWF32_14_0_0_179.dll

Bing Search ntdll.dll; http://www.bing.com/search?q=ntdll.dll

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All Replies (12)

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

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bp-7a799a20-3116-47b1-8ade-1e5212140904

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bp-46e3c734-9784-46b9-9484-b02b72140903 1 hour ago bp-880c04b7-fff6-44dd-84a4-dd8a82140903 1 hour ago bp-c8ee710b-b1a1-45b0-9748-c9f9d2140903 1 hour ago bp-8c6c68e3-0e7e-40a8-8c6f-dc9512140903 1 hour ago bp-cfde6d8a-5570-42ca-8ace-f16ac2140903 1 hour ago bp-cb85ee28-44c5-4b21-88b2-db6f72140903 2 hours ago bp-b4f3591f-005d-4514-a0a0-1e3ab2140903 2 hours ago bp-1d8ff76d-4495-49c2-a4c6-d89292140903 1 day ago bp-1640af09-fe79-4d0e-89d6-a4ff52140903 1 day ago bp-b104891b-fd94-406b-8bb7-3f3c42140903 1 day ago

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Chosen Solution

bp-7a799a20-3116-47b1-8ade-1e5212140904 Signature hang | ntdll.dll@0x3d2ec Process Type plugin Shockwave Flash Version:14.0.0.179 Filename:NPSWF32_14_0_0_179.dll

Bing Search ntdll.dll; http://www.bing.com/search?q=ntdll.dll

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These are also flagged in the crash reports;

combase.dll

rpcrt4.dll

tiptsf.dll

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Thank you - there are many different directions that the search takes me, I will start tonight when I get home from work by uninstalling my nvidia driver and doing a clean install.

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I'm getting this same issue as well. It doesn't seem to be all videos, but maybe mostly embedded videos. I tried completely uninstalling Flash Player and Firefox and re-installing them but it still happens. Drivers and Windows are both completely updated as well. All the crash reports so far seem to only have an issue with ntdll.dll. I'm using a Surface Pro 1 with Windows 8.1.

Crash Report: https://crash-stats.mozilla.com/report/index/28e2fb52-6458-4a29-b8ea-50e792141102

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Process Type plugin Shockwave Flash

This was also flagged;

ntdll.dll = Microsoft

Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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I'm also seeing this issue. Graphics drivers are fully updated, and it's happening on a variety of machines.

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kop48 Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

BUT log in from one of the effected computers.

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Exact same problem here, right clicking crashes the plug-in when in windowed mode, but works "fine"(video hangs but continues after context menu is closed) when in fullscreen. One weird thing is that it works perfectly fine on youtube.com (using plugin to force flash player)

1.Yes I have disabled the protected mode. 2.Yes I have the latest Adobe and drivers for graphics. 3.Restarted FF in safemode did not help. 4.Hardware acceleration on or off makes no difference.

Working fine on my other computer running Windows 7, so I'm guessing it's a Windows 8.1 thing.

https://crash-stats.mozilla.com/report/index/d13d94ec-0baa-494c-950f-eb5b42150218