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Adobe Flash Plugin still crashing despite updates

GAM
Posted

Hello,

The adobe flash plug-in is still crashing despite my updating Firefox and Adobe Flash to latest versions.

As per instructions at the Adobe forum, I have disable the "enable hardware acceleration". As per instruction at Firefox Support, I have disabled the hang protection - to no avail. The browser still crashes. This never happened before. Any ideas? It's getting impossible to work when Firefox crashes every time. I have provided the latest crash (20 minutes ago).

Thanks in advance,

GAM

Hello, The adobe flash plug-in is still crashing despite my updating Firefox and Adobe Flash to latest versions. As per instructions at the Adobe forum, I have disable the "enable hardware acceleration". As per instruction at Firefox Support, I have disabled the hang protection - to no avail. The browser still crashes. This never happened before. Any ideas? It's getting impossible to work when Firefox crashes every time. I have provided the latest crash (20 minutes ago). Thanks in advance, GAM

Additional System Details

Crash ID

bp-e8f5255a-101b-46cb-942a-984d72100922

Installed Plug-ins

  • Shockwave Flash 10.1 r85
  • Octoshape embedded video plugin
  • 6.0.12.1739
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Office Plugin for Netscape Navigator
  • AOL Media Playback Control
  • Pando Web Installer
  • getplusplusadobe16263
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.4"
  • Default Plug-in
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

More Information

Application Basics
Name
Firefox
Version
3.6.10
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
British English Dictionary
1.19
true
en-GB@dictionaries.addons.mozilla.org
Canadian English Dictionary
1.1.5
true
en-CA@dictionaries.addons.mozilla.org
Java Console
6.0.07
true
{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
Java Console
6.0.11
true
{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days
20
browser.history_expire_days.mirror
20
browser.history_expire_days_min
30
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://en-us.start.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
browser.startup.homepage_override.mstone
rv:1.9.2.10
dom.ipc.plugins.timeoutSecs
-1
dom.max_script_run_time
1800
extensions.lastAppVersion
3.6.10
network.cookie.prefsMigrated
true
places.last_vacuum
1281062620
print.print_printer
Send To OneNote 2007
print.printer_Send_To_OneNote_2007.print_bgcolor
false
print.printer_Send_To_OneNote_2007.print_bgimages
false
print.printer_Send_To_OneNote_2007.print_command
print.printer_Send_To_OneNote_2007.print_downloadfonts
true
print.printer_Send_To_OneNote_2007.print_evenpages
true
print.printer_Send_To_OneNote_2007.print_footercenter
print.printer_Send_To_OneNote_2007.print_footerleft
&PT
print.printer_Send_To_OneNote_2007.print_footerright
&D
print.printer_Send_To_OneNote_2007.print_headercenter
print.printer_Send_To_OneNote_2007.print_headerleft
&T
print.printer_Send_To_OneNote_2007.print_headerright
&U
print.printer_Send_To_OneNote_2007.print_in_color
true
print.printer_Send_To_OneNote_2007.print_margin_bottom
0.5
print.printer_Send_To_OneNote_2007.print_margin_left
0.5
print.printer_Send_To_OneNote_2007.print_margin_right
0.5
print.printer_Send_To_OneNote_2007.print_margin_top
0.5
print.printer_Send_To_OneNote_2007.print_oddpages
true
print.printer_Send_To_OneNote_2007.print_orientation
0
print.printer_Send_To_OneNote_2007.print_pagedelay
500
print.printer_Send_To_OneNote_2007.print_paper_data
1
print.printer_Send_To_OneNote_2007.print_paper_height
11.00
print.printer_Send_To_OneNote_2007.print_paper_size
4522039
print.printer_Send_To_OneNote_2007.print_paper_size_type
0
print.printer_Send_To_OneNote_2007.print_paper_size_unit
0
print.printer_Send_To_OneNote_2007.print_paper_width
8.50
print.printer_Send_To_OneNote_2007.print_reversed
false
print.printer_Send_To_OneNote_2007.print_scaling
1.00
print.printer_Send_To_OneNote_2007.print_shrink_to_fit
true
print.printer_Send_To_OneNote_2007.print_to_file
false
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false

cor-el
  • Top 10 Contributor
  • Moderator
12488 solutions 115228 answers

You can uninstall and remove the Java Console extensions. You do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

You can also disable the Java Quick Starter extension.
See http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

Disable the Java Quick Starter extension: Tools > Addons > Extensions
Control Panel > Java > Advanced tab > Miscellaneous >Java Quick Starter (disable)

You can uninstall and remove the Java Console extensions. You do not need them to run Java applets. See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions You can also disable the Java Quick Starter extension.<br /> See http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0 Disable the Java Quick Starter extension: Tools > Addons > Extensions<br /> Control Panel > Java > Advanced tab > Miscellaneous >Java Quick Starter (disable)

Helpful Reply

Hello,

Thank you for your prompt answer. I did as you suggested. My browser still crashed. Anything else I can do?

Thanks.

Hello, Thank you for your prompt answer. I did as you suggested. My browser still crashed. Anything else I can do? Thanks.