X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

with firefox 26.0 adobe flash player keeps crashing

Posted

On my laptop I have flash player version 11.9.900.170 , OS Vista 32 bit, Fir(efox 26. Video content over the internet does not work eg bbc iplayer, youtube etc. Tried the test on adobe site: could watch HTML 5 video but not the other one (non 5); can't disable hardware acceleration because I can't access it (you're suppose to right click on the flash icon on the adobe website flash player help page. But can't b/c the the icon becomes a stupid little box saying flash has crashed!!! have disabled all my plugins apart from shockwave flash, shockwave director 12.0.3.133 and adobe acrobat 10.1.8.24 but flash is still crashing and Adobe is "une daube" (ie cr*p)!

Post a Reply

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Office Live Update v1.5

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-GB/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2013.4.5.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.0.4.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9200M GE
  • adapterDescription2:
  • adapterDeviceID: 0x06e8
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 10-3-2009
  • driverDate2:
  • driverVersion: 8.16.11.8766
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1388164113
  • places.history.expiration.transient_current_max_pages: 80438
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npctrl: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npdlplugin: 0
  • plugin.state.npgeplugin: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npitunes: 0
  • plugin.state.npolw: 0
  • plugin.state.nppl: 0
  • plugin.state.npqtplugin: 0
  • plugin.state.nprndlchromebrowserrecordext: 0
  • plugin.state.nprndlhtml5videoshim: 0
  • plugin.state.nprndlpepperflashvideoshim: 0
  • plugin.state.nprpchromebrowserrecordext: 0
  • plugin.state.nprphtml5videoshim: 0
  • plugin.state.nprpplugin: 0
  • plugin.state.npvlc: 0
  • plugin.state.npwlpg: 0
  • plugin.state.npwpf: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1386014327

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2347 solutions 20809 answers

A common reason for Flash problems on Windows Vista and higher is the protected mode feature. If you haven't already tried disabling it, see this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Also, it might not contain any additional information, but when Flash crashes, Firefox usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. You can check the support article "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.

Was this helpful to you? 9
Reply
Corliya 1 solutions 48 answers

Just btw., in another (now archived) thread, "the last [Flash] download" was mentioned, but not how to get it..

Edit: Oic, the page is @ http://www.adobe.com/products/flashplayer/distribution3.html

Removed unofficial link to Adobe Flash. -M

Modified by Moses

Was this helpful to you?
Reply
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.