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Have to move mouse or page freezes

  • 18 replies
  • 58 have this problem
  • 15358 views
  • Last reply by maraanes

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The problem has gotten worse over time, to the point it's now unbearable. At first it was just youtube videos, but now it's every page load from any site. I've upgraded to Firefox Beta version 32.0 and still have the problem. Any help would be very much appreciated.

I have a Windows 7 64 bit machine.

Chosen solution

Maybe someone will see something. I don't.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 4

All Replies (18)

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Does that happen with Firefox safe mode? It could be an extension doing that.

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

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Gentlemen, thank you for your replies.

I have re-started Firefox in safe mode with Add-on disable and it did not solve the problem.

As well, I do have the hardware acceleration disabled to no avail.

I will now try booting the computer in safe mode to see what that does. I'll report back.

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Rebooting Windows in safe mode improved things. All web pages seemed to load properly. Only problem I noticed was youtube videos would error out after a few seconds. But pages loaded as they should.

Does this provide any clue?

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Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

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Fred, thanks for the reply. Unfortunately, no joy. I went through the installed programs and nothing unexpected was installed.

The problem with youtube videos freezing has been going on for ages, the problem with Firefox freezing on ALL webpages just started a few days ago. Clearly some sort of update has occurred on my system and is causing this. I just don't know what it was.

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Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

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Okay, with the computer in safe mode, you have fewer problems. So that means one of those programs is the issue. Can you post a list of your programs?

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Fred, I'm adding three images to this post. They are the programs loaded on my system.

Modified by dhills

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Chosen Solution

Maybe someone will see something. I don't.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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Fred, I ran the Microsoft Safety Scanner. It did remove some potential problems, did didn't fix my Firefox page freeze issue.

At this point I've abandoned Firefix, and have reverted to IE.

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Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Fred, PROBLEM SOLVED!!!!!!

AdwCleaner was the trick. I deleted a bunch of things the other scans missed. Firefox now works correctly. Thank you so much for sticking with me through this!

Don

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hello don, can you provide the logfile of the adwcleaner scan - maybe it contains clues that will help other affected users. the file is usually located at c:\adwcleaner - in there look for the text file with the newest time stamp, open it, copy the contents of that file, paste it into a service like http://pastebin.mozilla.org/ and provide a link here....

many thanks

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Glad to hear all is well. When you get a chance, please flag the mal-ware message with Solved Problem so others will know what to do.

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The link below is the log that Adwcleaner created when it fixed my page freeze problem.

Not sure which of the deleted entries was the actual culprit.

Thanks again, guys!


http://pastebin.mozilla.org/6407238

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I see several that can be suspects. But you should check what was removed. For example, you may want to restore NCH Software.

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Solved Problem Thanks!!!!!!!

!!!!!!Adwcleaner!!!!!!!