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Have to move mouse or page freezes

Posted

The problem has gotten worse over time, to the point it's now unbearable. At first it was just youtube videos, but now it's every page load from any site. I've upgraded to Firefox Beta version 32.0 and still have the problem. Any help would be very much appreciated.

I have a Windows 7 64 bit machine.

The problem has gotten worse over time, to the point it's now unbearable. At first it was just youtube videos, but now it's every page load from any site. I've upgraded to Firefox Beta version 32.0 and still have the problem. Any help would be very much appreciated. I have a Windows 7 64 bit machine.

Chosen solution

Maybe someone will see something. I don't.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • VLC media player Web Plugin 2.1.3
  • Google Update
  • Version 5.4.2.18903
  • 5.1.30514.0
  • Picasa plugin
  • GEPlugin
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.40.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Amazon MP3 Downloader Plugin 1.0.17
  • Plug-in for detecting Nero Kwik Media.
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

finitarry 251 solutions 3421 answers

Does that happen with Firefox safe mode? It could be an extension doing that.

Does that happen with Firefox safe mode? It could be an extension doing that.
cor-el
  • Top 10 Contributor
  • Moderator
17172 solutions 155209 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Question owner

Gentlemen, thank you for your replies.

I have re-started Firefox in safe mode with Add-on disable and it did not solve the problem.

As well, I do have the hardware acceleration disabled to no avail.

I will now try booting the computer in safe mode to see what that does. I'll report back.

Gentlemen, thank you for your replies. I have re-started Firefox in safe mode with Add-on disable and it did not solve the problem. As well, I do have the hardware acceleration disabled to no avail. I will now try booting the computer in safe mode to see what that does. I'll report back.

Question owner

Rebooting Windows in safe mode improved things. All web pages seemed to load properly. Only problem I noticed was youtube videos would error out after a few seconds. But pages loaded as they should.

Does this provide any clue?

Rebooting Windows in safe mode improved things. All web pages seemed to load properly. Only problem I noticed was youtube videos would error out after a few seconds. But pages loaded as they should. Does this provide any clue?
FredMcD
  • Top 10 Contributor
4116 solutions 57462 answers

Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

Check the programs that are on your computer '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Go thru the list. If you find something that you don't know what it is, use a web search. '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''' {web link}

Question owner

Fred, thanks for the reply. Unfortunately, no joy. I went through the installed programs and nothing unexpected was installed.

The problem with youtube videos freezing has been going on for ages, the problem with Firefox freezing on ALL webpages just started a few days ago. Clearly some sort of update has occurred on my system and is causing this. I just don't know what it was.

Fred, thanks for the reply. Unfortunately, no joy. I went through the installed programs and nothing unexpected was installed. The problem with youtube videos freezing has been going on for ages, the problem with Firefox freezing on ALL webpages just started a few days ago. Clearly some sort of update has occurred on my system and is causing this. I just don't know what it was.
cor-el
  • Top 10 Contributor
  • Moderator
17172 solutions 155209 answers

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
FredMcD
  • Top 10 Contributor
4116 solutions 57462 answers

Okay, with the computer in safe mode, you have fewer problems. So that means one of those programs is the issue. Can you post a list of your programs?

Okay, with the computer in safe mode, you have fewer problems. So that means one of those programs is the issue. Can you post a list of your programs?

Question owner

Fred, I'm adding three images to this post. They are the programs loaded on my system.

Fred, I'm adding three images to this post. They are the programs loaded on my system.

Modified by dhills

FredMcD
  • Top 10 Contributor
4116 solutions 57462 answers

Chosen Solution

Maybe someone will see something. I don't.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Maybe someone will see something. I don't. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

Fred, I ran the Microsoft Safety Scanner. It did remove some potential problems, did didn't fix my Firefox page freeze issue.

At this point I've abandoned Firefix, and have reverted to IE.

Fred, I ran the Microsoft Safety Scanner. It did remove some potential problems, did didn't fix my Firefox page freeze issue. At this point I've abandoned Firefix, and have reverted to IE.
FredMcD
  • Top 10 Contributor
4116 solutions 57462 answers

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Helpful Reply

Fred, PROBLEM SOLVED!!!!!!

AdwCleaner was the trick. I deleted a bunch of things the other scans missed. Firefox now works correctly. Thank you so much for sticking with me through this!

Don

Fred, PROBLEM SOLVED!!!!!! AdwCleaner was the trick. I deleted a bunch of things the other scans missed. Firefox now works correctly. Thank you so much for sticking with me through this! Don
philipp
  • Top 25 Contributor
  • Moderator
5251 solutions 23225 answers

hello don, can you provide the logfile of the adwcleaner scan - maybe it contains clues that will help other affected users. the file is usually located at c:\adwcleaner - in there look for the text file with the newest time stamp, open it, copy the contents of that file, paste it into a service like http://pastebin.mozilla.org/ and provide a link here....

many thanks

hello don, can you provide the logfile of the adwcleaner scan - maybe it contains clues that will help other affected users. the file is usually located at c:\adwcleaner - in there look for the text file with the newest time stamp, open it, copy the contents of that file, paste it into a service like http://pastebin.mozilla.org/ and provide a link here.... many thanks
FredMcD
  • Top 10 Contributor
4116 solutions 57462 answers

Glad to hear all is well. When you get a chance, please flag the mal-ware message with Solved Problem so others will know what to do.

Glad to hear all is well. When you get a chance, please flag the mal-ware message with''' Solved Problem''' so others will know what to do.

Question owner

The link below is the log that Adwcleaner created when it fixed my page freeze problem.

Not sure which of the deleted entries was the actual culprit.

Thanks again, guys!


http://pastebin.mozilla.org/6407238

The link below is the log that Adwcleaner created when it fixed my page freeze problem. Not sure which of the deleted entries was the actual culprit. Thanks again, guys! http://pastebin.mozilla.org/6407238
FredMcD
  • Top 10 Contributor
4116 solutions 57462 answers

I see several that can be suspects. But you should check what was removed. For example, you may want to restore NCH Software.

I see several that can be suspects. But you should check what was removed. For example, you may want to restore '''NCH Software.'''
maraanes 0 solutions 1 answers

Helpful Reply

Solved Problem Thanks!!!!!!!

!!!!!!Adwcleaner!!!!!!!

'''Solved Problem''' Thanks!!!!!!! !!!!!!Adwcleaner!!!!!!!