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Drupal 7 and Blogger aren't working properly on Firefox but are on IE; problems are quite specific; new problem.

Posted

New problems on both Drupal 7 and Blogger that are okay on IE. In Blogger, if I try to respond to a comment, I get a new window in the comment window that contains another iteration of my Blogger template that I can't use. In Drupal 7 there are at least two modules that are not working properly: the CKEditor GUI interface doesn't work and the Module Filter doesn't work properly. There are no error messages, and both modules work properly on IE and Chrome. There is nothing on the web that suggests either of these websites is having such problems. Thanks for any help. David Hilfiker

New problems on both Drupal 7 and Blogger that are okay on IE. In Blogger, if I try to respond to a comment, I get a new window in the comment window that contains another iteration of my Blogger template that I can't use. In Drupal 7 there are at least two modules that are not working properly: the CKEditor GUI interface doesn't work and the Module Filter doesn't work properly. There are no error messages, and both modules work properly on IE and Chrome. There is nothing on the web that suggests either of these websites is having such problems. Thanks for any help. David Hilfiker

Chosen solution

Hi david.hilfiker, Thank you for your question, I understand that this is happening on two sites. If this is not happening on other people's computers please try a Firefox Reset. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" Button reset . Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Google Update
  • Version 5.4.2.18903
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • 5.1.30214.0
  • iTunes Detector Plug-in
  • NPWLPG

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • All-in-One Gestures 0.26 ({8b86149f-01fb-4842-9dd8-4d7eb02fd055})
  • Autofill Forms 0.9.9.0 (autofillForms@blueimp.net)
  • ColorZilla 2.8 ({6AC85730-7D0F-4de0-B3FA-21142DD85326})
  • Firebug 2.0.3 (firebug@software.joehewitt.com)
  • InstaClick 2.1 (instaclick@leahscape.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updated Ad Blocker for Firefox 11+ 0.7.7 ({4DC70064-89E2-4a55-8FC6-E8CDEAE3618C})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 7-28-2010
  • driverDate2:
  • driverVersion: 8.15.10.2189
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: http://www.google.com
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: True
  • general.autoScroll: False
  • keyword.URL:
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1408320339
  • places.history.expiration.transient_current_max_pages: 102076
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1407890450

Misc

  • User JS: Yes
  • Accessibility: No
guigs2
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  • Administrator
  • Moderator
697 solutions 7850 answers

Chosen Solution

Hi david.hilfiker, Thank you for your question, I understand that this is happening on two sites. If this is not happening on other people's computers please try a Firefox Reset. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" Button reset . Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hi david.hilfiker, Thank you for your question, I understand that this is happening on two sites. If this is not happening on other people's computers please try a Firefox Reset. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' *Open websites will not be saved in Firefox versions lower than 25. To Reset Firefox do the following: '''For Firefox versions previous to 29.0:''' #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox"[[Image:Button reset]] button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. '''For Firefox 29.0 and above:''' #Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''.Now, a new tab containing your troubleshooting information should open. #At the top right corner of the page, you should see a button that says "Reset Firefox"[[Image:Button reset]]. Click on it. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

Thank you very much for your response. Since I had already uninstalled and reinstalled a fresh version of Firefox, I didn’t expect that resetting Firefox would solve the problem, but it did. Thanks very much for your help. I especially appreciate your volunteering for the support forum. The Mozilla, open-source community is quite wonderful.

David

Thank you very much for your response. Since I had already uninstalled and reinstalled a fresh version of Firefox, I didn’t expect that resetting Firefox would solve the problem, but it did. Thanks very much for your help. I especially appreciate your volunteering for the support forum. The Mozilla, open-source community is quite wonderful. David