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Error while synchronizing: Cannot find server

Posted

I have synchornization enabled both on my laptop and PC. On laptop everything is fine, but any changes done on PC are not synchronizing with the "Cannot find server \ Wrong server" error.

I have synchornization enabled both on my laptop and PC. On laptop everything is fine, but any changes done on PC are not synchronizing with the "Cannot find server \ Wrong server" error.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Pando Web Plugin

Application

  • Firefox 30.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
  • Support URL: https://support.mozilla.org/1/firefox/30.0/WINNT/ru/

Extensions

  • Adblock Plus 2.6.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Foobar Controls 0.3.6 ({F3281C6A-29E3-405D-BD66-614E70C0B6B9})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • ВКонтакте.ру Downloader 0.3.7.0 (vk@sergeykolosov.mp) (Inactive)
  • Download Master Media Monitor 1.2 (dmmm@westbyte.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 465
  • adapterDescription2:
  • adapterDeviceID: 0x06c4
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-19-2014
  • driverDate2:
  • driverVersion: 9.18.13.3788
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 465 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243
  • browser.startup.homepage_override.buildID: 20140605174243
  • browser.startup.homepage_override.mstone: 30.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 30.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://go.mail.ru/search?fr=fftb&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1404844954
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.cookies: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1403809176

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi Selik, Thank you for your question. Apologies for the late reply. I understand that you are receiving a synchronization error. May I confirm with you what service this is associated with?

If it is Firefox Sync please check the following:

  1. Do you have a firewall or antivirus that may be blocking https://accounts.firefox.com or specifically a name like * .services.mozilla.com
  2. Please enable logging and post any errors to share http://pastebin.mozilla.org/

How to turn on logging:

  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Thank you, we look forward to your reply!

Hi Selik, Thank you for your question. Apologies for the late reply. I understand that you are receiving a synchronization error. May I confirm with you what service this is associated with? If it is Firefox Sync please check the following: # Do you have a firewall or antivirus that may be blocking https://accounts.firefox.com or specifically a name like * .services.mozilla.com # Please enable logging and post any errors to share [http://pastebin.mozilla.org/] How to turn on logging: # Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks # Restart Firefox and look at: about:sync-log # Logs and error messages will be located here Thank you, we look forward to your reply!

Question owner

Hey.

I checked the logs, this is pretty everything I have there http://pastebin.mozilla.org/5596654

I checked my antivirus, it could probably be blocking, but it shouldn't actually, as if it blocks, than in this case it will be blocking each and every syncronizing atempt, but time to time everything is ok.

Hey. I checked the logs, this is pretty everything I have there http://pastebin.mozilla.org/5596654 I checked my antivirus, it could probably be blocking, but it shouldn't actually, as if it blocks, than in this case it will be blocking each and every syncronizing atempt, but time to time everything is ok.
guigs 1072 solutions 11697 answers

Selik, the pastebin unfortunately expired, can you please post one and tick that time up to a month? Also after some investigation there may be some connectivity issues with the hosted servers, but we are still investigating this. Are you using custom servers?

Selik, the pastebin unfortunately expired, can you please post one and tick that time up to a month? Also after some investigation there may be some connectivity issues with the hosted servers, but we are still investigating this. Are you using custom servers?

Modified by guigs