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I keep getting a popup every time I use Firefox. It's extremely annoying.

Posted

I get a popup all the time whenever I use Firefox. The site is http://www.hpdtsr.com/sc?p=YTIwMzA2Njc2NzSTPc8lsh8UKaXKm%2FEbKP8c8ybv6hzduqlDbO%2FlZCqwEdeyFLFcdtXuOJO8GklJwZgL3JUpiT%2F07N7eN7xgalTzX7D56AumegX9fGqLoEsCKDvNI%2FEeMJshOuIA51pAHFGf31a8tY4SBCSNzVJl5M9NbeZYmMezwTsxk1ydeMIV4HoyjAlnHUasyrURf9jwqkrCnTA3b6A8mAIDRyvJSw0QWD8TgKdARMIyIBoDvtxqNNr%2FxLCvF2%2BETGEvmPUTeAX4We7CA9z3Ssytys6Gim5N2d7%2F5DJexDMVKkT%2FCYOyImBplrWr4NHaD8R8fyoETOSO%2Fxy%2BOGJ72WXbhtKw5Oo66AiY6HRKpnsDxDbUtWL7Xw%3D%3D&t=1 The most annoying part is that it has a message that says it cannot find the website. Why am I getting a popup for a website that my browser cannot even find?! I have tried EVERYTHING I know to do. I've cleaned out my cookies, installed malware, and I've been on this site several times, trying whatever I think will help. NOTHING has. I do know, however, it only happens on Firefox. It does NOT happen on Explorer or Chrome. If I cannot resolve this, I suppose my only option is to use one of those instead.

I get a popup all the time whenever I use Firefox. The site is http://www''.''hpdtsr''.''com/sc?p=YTIwMzA2Njc2NzSTPc8lsh8UKaXKm%2FEbKP8c8ybv6hzduqlDbO%2FlZCqwEdeyFLFcdtXuOJO8GklJwZgL3JUpiT%2F07N7eN7xgalTzX7D56AumegX9fGqLoEsCKDvNI%2FEeMJshOuIA51pAHFGf31a8tY4SBCSNzVJl5M9NbeZYmMezwTsxk1ydeMIV4HoyjAlnHUasyrURf9jwqkrCnTA3b6A8mAIDRyvJSw0QWD8TgKdARMIyIBoDvtxqNNr%2FxLCvF2%2BETGEvmPUTeAX4We7CA9z3Ssytys6Gim5N2d7%2F5DJexDMVKkT%2FCYOyImBplrWr4NHaD8R8fyoETOSO%2Fxy%2BOGJ72WXbhtKw5Oo66AiY6HRKpnsDxDbUtWL7Xw%3D%3D&t=1 The most annoying part is that it has a message that says it cannot find the website. Why am I getting a popup for a website that my browser cannot even find?! I have tried EVERYTHING I know to do. I've cleaned out my cookies, installed malware, and I've been on this site several times, trying whatever I think will help. NOTHING has. I do know, however, it only happens on Firefox. It does NOT happen on Explorer or Chrome. If I cannot resolve this, I suppose my only option is to use one of those instead.

Modified by John99

Chosen solution

Thank you for your question. Help Desk here and we are happy to help and collaborate. Please run the multiple security scans to see if this makes a difference.

When I tried to visit the url it redirected to http://rcbullion.com/uni2.php Is is possible to use your add on to block this site and turn on the blocking of all pop ups in the Firefox > Options/Preferences > Content > "Block pop ups"

Can you please also try Safe Mode, to see if it actually is an add on causing this by Troubleshoot Firefox issues using Safe Mode

[Pronoun] can investigate further with the result of these troubleshooting steps, thank you!

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 14.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • iTunes Detector Plug-in
  • Unity Player 4.3.5f1
  • 5.1.30214.0
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • WildTangent Games App V2 Presence Detector
  • npapicomadapter

Application

  • Firefox 30.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
  • Support URL: https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • ArcadeFrontier 2.6.258 ({1a68cbde-3e4c-4fae-bf49-af5ab9868e53})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7540D
  • adapterDescription2:
  • adapterDeviceID: 0x9991
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 12-6-2013
  • driverDate2:
  • driverVersion: 13.251.0.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7540D Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243
  • browser.startup.homepage: http://my.yahoo.com/
  • browser.startup.homepage_override.buildID: 20140605174243
  • browser.startup.homepage_override.mstone: 30.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 30.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1403551519
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1403464583

Misc

  • User JS: No
  • Accessibility: No
John99 971 solutions 13138 answers

I imagine it will turn out to be malware. Possibly it is something new and at present targeting only Firefox.

I de linkified the link in your post but anyone wishing to risk trying it may cut and paste the link. Maybe it links to a compromised site.


Do multiple scans with up to date tools. Post back with what you have tried and the results. I have escalated this question as we have had problems with popups being seen on Firefox lately and staff are interested in solving the problem.

Thanks for including the Troubleshooting information by the way, not that I saw anything obviously wrong in there.

Suggestions to try

I imagine it will turn out to be malware. Possibly it is something new and at present targeting only Firefox. I de linkified the link in your post but anyone wishing to risk trying it may cut and paste the link. Maybe it links to a compromised site. ------------ Do multiple scans with up to date tools. Post back with what you have tried and the results. I have escalated this question as we have had problems with popups being seen on Firefox lately and staff are interested in solving the problem. Thanks for including the Troubleshooting information by the way, not that I saw anything obviously wrong in there. Suggestions to try * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] * [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)] * [http://www.kaspersky.com/security-scan Kaspersky Free security scan]
guigs 1072 solutions 11697 answers

Chosen Solution

Thank you for your question. Help Desk here and we are happy to help and collaborate. Please run the multiple security scans to see if this makes a difference.

When I tried to visit the url it redirected to http://rcbullion.com/uni2.php Is is possible to use your add on to block this site and turn on the blocking of all pop ups in the Firefox > Options/Preferences > Content > "Block pop ups"

Can you please also try Safe Mode, to see if it actually is an add on causing this by Troubleshoot Firefox issues using Safe Mode

[Pronoun] can investigate further with the result of these troubleshooting steps, thank you!

Thank you for your question. Help Desk here and we are happy to help and collaborate. Please run the multiple security scans to see if this makes a difference. When I tried to visit the url it redirected to [http://rcbullion.com/uni2.php] Is is possible to use your add on to block this site and turn on the blocking of all pop ups in the Firefox > Options/Preferences > Content > "Block pop ups" Can you please also try Safe Mode, to see if it actually is an add on causing this by [[Troubleshoot Firefox issues using Safe Mode]] [Pronoun] can investigate further with the result of these troubleshooting steps, thank you!

Question owner

I do not have the malware. I downloaded all the suggested utilities and they showed none. I tried troubleshooting in safe mode, and I think it was a gaming extension that was causing my problem. The popups have stopped since I disabled it. I'm not even sure why I have that extension, because I only play games on Facebook.

Thank you so much for the help. I really appreciate it. I thought I was going to have to delete Firefox in order to "fix" my problem. I am glad that your suggestions worked.

I do not have the malware. I downloaded all the suggested utilities and they showed none. I tried troubleshooting in safe mode, and I think it was a gaming extension that was causing my problem. The popups have stopped since I disabled it. I'm not even sure why I have that extension, because I only play games on Facebook. Thank you so much for the help. I really appreciate it. I thought I was going to have to delete Firefox in order to "fix" my problem. I am glad that your suggestions worked.
John99 971 solutions 13138 answers

cashewnpeanut. Thanks for posting back. Glad to know that you have solved the problem.

and I think it was a gaming extension that was causing my problem. The popups have stopped since I disabled it.

What was the gaming extension that you disabled ?

If you have disabled rather than uninstalled it you will still have details of what it was, can you give us those details or maybe a sceenshot of the addons page showing that extension.

cashewnpeanut. Thanks for posting back. Glad to know that you have solved the problem. ''and I think it was a gaming extension that was causing my problem. The popups have stopped since I disabled it.'' What was the gaming extension that you disabled ? If you have disabled rather than uninstalled it you will still have details of what it was, can you give us those details or maybe a sceenshot of the addons page showing that extension. * [[How do I create a screenshot of my problem?]]

Helpful Reply

It was ArcadeFrontier2.6.258. Thanks for your help!

It was ArcadeFrontier2.6.258. Thanks for your help!