Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Untrusted Connection-Facebook

  • 2 replies
  • 41 have this problem
  • 10 views
  • Last reply by cor-el

more options

Hey hope you guys are doing well,

So this is my situation , i was working and i decided to take a brake and i wanted to check my facebook but i got a Unstrusted Connection and there is no way that i could check it , i love firefox, hate google chrome and ie and safari is too slow , so what can i do to fix this problem , i tried reinstalling firefox but nothing , i disabled my local internet firewall and nothing , i thought it was the firefall but it wasn't so, i need your help guys! ( I had to use google chrome ): )

Thanks, Cheers, Jesus

Here is a screenshot *http://i.imgur.com/LbjjNZh.png*

Hey hope you guys are doing well, So this is my situation , i was working and i decided to take a brake and i wanted to check my facebook but i got a Unstrusted Connection and there is no way that i could check it , i love firefox, hate google chrome and ie and safari is too slow , so what can i do to fix this problem , i tried reinstalling firefox but nothing , i disabled my local internet firewall and nothing , i thought it was the firefall but it wasn't so, i need your help guys! ( I had to use google chrome ): ) Thanks, Cheers, Jesus Here is a screenshot *http://i.imgur.com/LbjjNZh.png*

Chosen solution

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Check out why the site is untrusted and click "Technical Details to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

  • Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
  • Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.
Read this answer in context 👍 2

All Replies (2)

more options

hello, what kind of error code is shown when you expand the "technical details" section on the error page?

more options

Chosen Solution

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Check out why the site is untrusted and click "Technical Details to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

  • Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
  • Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.