X
Tap here to go to the mobile version of the site.

Support Forum

How to VIEW Facebook ("Problem Loading Page" Connection Not Encrypted)

Posted

Since the start of this week, I haven't been able to access Facebook, yet I can access any other website. I've deleted cookies, caches, stopped using the firewall, checked blocked wepages... nothing seems to work. What do I need to do in order to access this website again? (I use Firefox, not Google Chrome.) PLEASE HELP ASAP =)

Since the start of this week, I haven't been able to access Facebook, yet I can access any other website. I've deleted cookies, caches, stopped using the firewall, checked blocked wepages... nothing seems to work. What do I need to do in order to access this website again? (I use Firefox, not Google Chrome.) PLEASE HELP ASAP =)

Additional System Details

Sites Affected

http://www.facebook.com

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.1 r85
  • iTunes Detector Plug-in
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12

More Information

djcowboytroy 0 solutions 9 answers

I have the same problem any one know what to do

I have the same problem any one know what to do

Modified by djcowboytroy

Hasan 469 solutions 5600 answers

Your Flash plugin is quite older. You need to update it.

Adobe Flash Player 10.3.183.7 (2.94 MB)

Update All your Firefox Plugins

=> When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)

Clear Cookies & Cache

Clear the Network Cache

Check and tell if its working.

Your Flash plugin is quite older. You need to update it. Adobe Flash Player 10.3.183.7 (2.94 MB) * http://get.adobe.com/flashplayer/ Update All your Firefox Plugins * https://www-trunk.stage.mozilla.com/en-US/plugincheck/ * http://www.mozilla.com/en-US/plugincheck/ '''=> When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)''' Clear Cookies & Cache * https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear the Network Cache * https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache Check and tell if its working.
djcowboytroy 0 solutions 9 answers

I have the updated adobe flash player and have cleared out all the cookies and cache and still does not work..any other idea's??

I have the updated adobe flash player and have cleared out all the cookies and cache and still does not work..any other idea's??

Modified by djcowboytroy

Hasan 469 solutions 5600 answers

Troubleshooting extensions and themes

Check and tell if its working.

Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Check and tell if its working.
djcowboytroy 0 solutions 9 answers

I have the updated adobe flash player and have cleared out all the cookies and cach and ran computer on safe mode and redownloaded firefox and still does not work..any other idea's??

I have the updated adobe flash player and have cleared out all the cookies and cach and ran computer on safe mode and redownloaded firefox and still does not work..any other idea's??
Hasan 469 solutions 5600 answers

-> Close Firefox (click Firefox button and click Exit)

-> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox

  • As an alternative method, use Win + R key combination and enter one of the following in the Windows Run box:
    • firefox -safe-mode
    • "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
    • "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode

-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Check and tell if its working while you are Browsing in Firefox Safe Mode.

Troubleshooting extensions and themes

-> Close Firefox (click '''Firefox''' button and click '''Exit''') -> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox * As an alternative method, use '''Win + R''' key combination and enter one of the following in the Windows Run box: ** firefox -safe-mode ** "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode ** "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode -> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click '''Continue in Safe Mode''' Check and tell if its working while you are Browsing in Firefox Safe Mode. Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes

Modified by Hasan

djcowboytroy 0 solutions 9 answers

that dont work

that dont work
Hasan 469 solutions 5600 answers

Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting: Make a New Profile

-> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recovering important data from an old profile

Check and tell if its working.

Create a New Profile as a test to check if your current profile is causing the problems. -> Basic Troubleshooting: Make a New Profile * https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile -> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile. -> Recovering important data from an old profile * https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Check and tell if its working.
djcowboytroy 0 solutions 9 answers

did not work

did not work
djcowboytroy 0 solutions 9 answers

u have no more idea's to bring back my facebook????????????

u have no more idea's to bring back my facebook????????????
Hasan 469 solutions 5600 answers

Sry i didnt saw your replies.

Problems using Facebook in Firefox

Check and tell if its working.

Sry i didnt saw your replies. Problems using Facebook in Firefox * https://support.mozilla.com/en-US/kb/Problems%20using%20Facebook%20in%20Firefox Check and tell if its working.
djcowboytroy 0 solutions 9 answers

u told me to do that already and that dont work

u told me to do that already and that dont work
cor-el
  • Top 10 Contributor
  • Moderator
17588 solutions 159104 answers

Do you see the Facebook page if you access it via Google Translate with just some random source language selected?


Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

Do you see the Facebook page if you access it via Google Translate with just some random source language selected? * [http://translate.google.com/translate_t?hl=en&langpair=fr|en#fr|en] ---- Do a malware check with some malware scanning programs.<br /> You need to scan with all programs because each program detects different malware.<br /> Make sure that you update each program to get the latest version of their databases before doing a scan.<br /> <br /> * http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware * http://www.superantispyware.com/ - SuperAntispyware * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page * http://www.safer-networking.org/en/index.html - Spybot Search & Destroy * http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free See also: * "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Modified by cor-el

djcowboytroy 0 solutions 9 answers

i have spyware and i have them up to date

i have spyware and i have them up to date
djcowboytroy 0 solutions 9 answers

its ok i found a way ty for your help....

its ok i found a way ty for your help....
Hasan 469 solutions 5600 answers

@djcowboytroy - Can you tell how you were able to resolve your problem ?? IT might be beneficial to other users as well.

'''@djcowboytroy''' - Can you tell how you were able to resolve your problem ?? IT might be beneficial to other users as well.