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firefox gives "crossdomain loading denied" error on pbs website, IE ok

Posted

I tried to watch the PBS "Newshour" for June 13,2014. I got "skin could not load: Crossdomain loading denied" error. This is the first time this has ever happened. I tried it on IE and all worked fine. The last time I watched the PBS Newshour on FireFox was before the update 29.0.1. is there a fix?

I tried to watch the PBS "Newshour" for June 13,2014. I got "skin could not load: Crossdomain loading denied" error. This is the first time this has ever happened. I tried it on IE and all worked fine. The last time I watched the PBS Newshour on FireFox was before the update 29.0.1. is there a fix?

Chosen solution

Try to update your extensions, Flash, and updating to the new version 30 that launched this week. http://www.dwuser.com/flashslideshow/.../understanding_flash_player_cross_domain_loading_restrictions.html

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.30214.0
  • 20-20 3D Viewer for IKEA - Mozilla Plug-In v5.0.94.1
  • GEPlugin
  • Nitro PDF Plug-in for Firefox and Chrome
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • Windows Activation Technologies Plugin for Mozilla
  • Reader Library Helper Plugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Extensions

  • 20-20 3D Viewer - IKEA 5.0.94.1 (2020Player_IKEA@2020Technologies.com)
  • Ad-blocker for Gmail 2.8.3 (jid0-AocRXUCRsLTCYvn6bgJERnwfuqw@jetpack)
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Broadband Speed Test and Diagnostics 1.2.5 (speedtest@gotomyhelp.com)
  • Flash and Video Download 1.56 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • HTTPS-Everywhere 3.5.1 (https-everywhere@eff.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 18.1.0.443 (avg@toolbar) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-server: 10
  • places.database.lastMaintenance: 1402727630
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npebldetectmoz: 1
  • plugin.state.npnitromozilla: 1
  • plugin.state.npvlc: 1
  • plugin.state.npwatweb: 1
  • privacy.cpd.cookies: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.mixed_content.block_active_content: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1401589632

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Chosen Solution

Try to update your extensions, Flash, and updating to the new version 30 that launched this week. http://www.dwuser.com/flashslideshow/.../understanding_flash_player_cross_domain_loading_restrictions.html

Try to update your extensions, Flash, and updating to the new version 30 that launched this week. [http://www.dwuser.com/flashslideshow/v4/help/advanced_topics/understanding_flash_player_cross_domain_loading_restrictions.html]
MichaelArmstrong 3 solutions 50 answers

Helpful Reply

All addons are alleged to be up to date, now running 31.0, get the same error on pbs site.

All addons are alleged to be up to date, now running 31.0, get the same error on pbs site.
guigs 1072 solutions 11697 answers

Helpful Reply

Hi Micheal, There was an update to the certificate manager this version and there were reports of this error.

If you clear the cache of the Flash Player (right click on player, select global settngs, then storage the option is in that menu) as well as the cache for that site are there any improvements?

Hi Micheal, There was an update to the certificate manager this version and there were reports of this error. If you clear the cache of the Flash Player (right click on player, select global settngs, then storage the option is in that menu) as well as the cache for that site are there any improvements?
MichaelArmstrong 3 solutions 50 answers

No improvement after deleting all data. All of the video clips on the page

www.pbs.org/wgbh/pages/frontline/inside-frontline/frontline-nominated-for-11-emmy-awards/

say:

Error loading skin: Crossdomain being denied.

There are a ton of pages being loaded as the original page settles down.

No improvement after deleting all data. All of the video clips on the page www.pbs.org/wgbh/pages/frontline/inside-frontline/frontline-nominated-for-11-emmy-awards/ say: Error loading skin: Crossdomain being denied. There are a ton of pages being loaded as the original page settles down.
guigs 1072 solutions 11697 answers

Michael, I did some research on the crossdomain xml file for the jwplayer: the issues were all with the file: http://support.jwplayer.com/customer/.../5496483-jw6-crossdomain-access-denied

However the site that you listed does work for me on version 32, I would recommend trying this in the meantime.

If you have access to the xml file or this file is being blocked by an add on it may need to be unblocked, though I am not sure why it would be blocked.

do you happen to have javascript.options.baselinejit enabled?

Michael, I did some research on the crossdomain xml file for the jwplayer: the issues were all with the file: [http://support.jwplayer.com/customer/portal/questions/5496483-jw6-crossdomain-access-denied] However the site that you listed does work for me on version 32, I would recommend trying this in the meantime. If you have access to the xml file or this file is being blocked by an add on it may need to be unblocked, though I am not sure why it would be blocked. do you happen to have javascript.options.baselinejit enabled?
MichaelArmstrong 3 solutions 50 answers

"...the site that you listed does work for me on version 32..." My FF installation is 31.0 and claims to be up to date; how can I persuade it to update to 32?

"If you have access to the xml file..." Which xml file are you talking about? I should have access to anything on the machine, but do run normally with normal (i.e., non-admin) user privileges, if that's relevant. "or this file is being blocked by an addon..." Not sure what you mean by a file that's blocked. Sorry to sound stupid.

"...do you happen to have javascript.options.baselinejit enabled..." It's set to default/boolean/true; I generally don't touch anything in there.

I'm having enough problems with this FF installation, I'm beginning to suspect severe "bit rot", perhaps brought on by recent addons claiming to improve security. When I do find version 32, is there a way to update my current installation to a "pure" 32 with no addon contamination? Or can I re-install 31 that way? I've tried restarting with addons disabled with no improvement. On another computer, similarly configured, but with no addons ever installed, I don't see these problems.

"...the site that you listed does work for me on version 32..." My FF installation is 31.0 and claims to be up to date; how can I persuade it to update to 32? "If you have access to the xml file..." Which xml file are you talking about? I should have access to anything on the machine, but do run normally with normal (i.e., non-admin) user privileges, if that's relevant. "or this file is being blocked by an addon..." Not sure what you mean by a file that's blocked. Sorry to sound stupid. "...do you happen to have javascript.options.baselinejit enabled..." It's set to default/boolean/true; I generally don't touch anything in there. I'm having enough problems with this FF installation, I'm beginning to suspect severe "bit rot", perhaps brought on by recent addons claiming to improve security. When I do find version 32, is there a way to update my current installation to a "pure" 32 with no addon contamination? Or can I re-install 31 that way? I've tried restarting with addons disabled with no improvement. On another computer, similarly configured, but with no addons ever installed, I don't see these problems.
guigs 1072 solutions 11697 answers

Hi MichaelArmstrong, I apologize for the confusion, the xml file is for a web developer using the video player on their site. This does not seem relevant and please disregard.

Version 32 is actually currently the Beta version. A clean install of Beta is available:[ https://www.mozilla.org/en-US/firefox/channel/#beta] however this is a version that is still updating on a 6 week release cycle and will come to the release channel in 5 weeks.

There is a clean reinstall and a new profile: Profile Manager - Create, remove, or switch Firefox profiles

Clean reinstall instructions are below: Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING:Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Hi MichaelArmstrong, I apologize for the confusion, the xml file is for a web developer using the video player on their site. This does not seem relevant and please disregard. Version 32 is actually currently the Beta version. A clean install of Beta is available:[ https://www.mozilla.org/en-US/firefox/channel/#beta] however this is a version that is still updating on a 6 week release cycle and will come to the release channel in 5 weeks. There is a clean reinstall and a new profile: [[Use the Profile Manager to create and remove Firefox profiles]] Clean reinstall instructions are below: Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b>Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.
MichaelArmstrong 3 solutions 50 answers

So far so good, after just reinstalling as suggested; thanks.

So far so good, after just reinstalling as suggested; thanks.
wb8nbs 0 solutions 1 answers

I don't think this is "Solved", certainly not on my Ubuntu 12.04 or 14.04. After struggling with this issue for days, I copied an earlier version of Flash (11.1 r102) to /usr/lib/flashplugin-installer/ and I can now access the "Woodwright's Shop" normally. Previous version from automatic updates was 11.2 r202.

I don't think this is "Solved", certainly not on my Ubuntu 12.04 or 14.04. After struggling with this issue for days, I copied an earlier version of Flash (11.1 r102) to /usr/lib/flashplugin-installer/ and I can now access the "Woodwright's Shop" normally. Previous version from automatic updates was 11.2 r202.
guigs 1072 solutions 11697 answers

Hi wb8nbs, Thank you for your comment, please consider creating a new thread containing the specific details of your issue.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.

Hi wb8nbs, Thank you for your comment, please consider creating a new thread containing the specific details of your issue. Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently. Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you. Thank you.