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Firefox crashes

  • 3 replies
  • 5 have this problem
  • Last reply by FredMcD

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c14bd976-b7d5-4100-96ad-2b5b82140605 Application Basics

Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days

Report ID: bp-c14bd976-b7d5-4100-96ad-2b5b82140605 Submitted: 1 minute ago

Report ID: bp-474f8297-62dd-49d8-8f4a-530332140606 Submitted: 43 minutes ago

Report ID: bp-a1465c5c-80e6-411c-95cf-fac8d2140604 Submitted: 15 hours ago

Report ID: bp-337c32d8-5ed5-44ed-bbfe-c12912140605 Submitted: 16 hours ago

Report ID: bp-25bdacca-2cc1-44dd-8189-b9e6b2140602 Submitted: 3 days ago

All Crash Reports


Name: save oon Version: 2.14 Enabled: false ID:

Name: save Oon Version: 2.14 Enabled: false ID:

Name: YoutubeAdblocker Version: 1.0 Enabled: false ID:

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140603140158 browser.startup.homepage_override.buildID: 20140603140158 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402048658 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1402006196


Adapter Description: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Adapter Drivers: igdumd64 igd10umd64 Adapter RAM: Unknown Device ID: 0x2e32 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 5-6-2009 Driver Version: GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.4 Version in use: 4.10.4

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

All Replies (3)

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Hi Abirabar, unfortunately I don't think that I will be able to tell you how to fix this problem. I am gathering information for user advocacy about Firefox 30. I know you gave the crash reports and things like that. Could you reply and give information about what you were doing, what sites you were on and things like that. It would be a lot of help.

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Product Firefox Version 30.0 Build ID 20140603140158 Release Channel release

Processor Notes sp-processor05_phx1_mozilla_com.8208:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons


Product Firefox Version 30.0 Build ID 20140603140158 Release Channel beta OS Windows NT OS Version 6.1.7600

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Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.