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Firefox sync doesn't recognize me although I received email and verified.

Posted

I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 13.0 r0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Displays Java applet content, or a placeholder if Java is not installed.
  • 5.1.30317.0
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.06
  • Garmin Communicator Plug-in Version 4.1.0.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Amazon MP3 Downloader Plugin 1.0.17
  • Picasa plugin.
  • iPhoto6

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/Darwin/en-US/

Extensions

  • Amazon Shopping Assistant by Spigot 1.6 (saamazon@mybrowserbar.com)
  • Diigo Toolbar 5.1.0.39 ({fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3})
  • Ebay Shopping Assistant by Spigot 1.6 (saebay@mybrowserbar.com)
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • Search By Image (by Google) 1.1.2 ({ce7e73df-6a44-4028-8079-5927a588c948})
  • Searchme 2.0 (searchme@mybrowserbar.com)
  • SkipScreen 0.7.2 (SkipScreen@SkipScreen)
  • Slick Savings 3.1 (savingsslider@mybrowserbar.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Dashlane 2.2.0.39183 (442718d9-475e-452a-b3e1-fb1ee16b8e9d@dashlane.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 407
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 8600M GT OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 6
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: https://my.yahoo.com/?mkg=015
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • browser.tabs.warnOnClose: False
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: False
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: http://id.search.yahoo.com/search?fr=spigot-adr-ffmac&ei=utf-8&ilc=12&type=769480&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1399862957
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1299988821
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 2
  • plugin.state.dashlane: 0
  • plugin.state.officelivebrowserplugin: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1397289379

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

HI jpenha, Thank you for your question. Is this happening on the same device? Also, in order to further investigate can you please provide a sync log for when this is happening:

  1. In about config turn on sync logging
  2. Try to login, then go to about:sync-logs

Any errors or logs at the time should give a hint to what is happening. :-)

HI jpenha, Thank you for your question. Is this happening on the same device? Also, in order to further investigate can you please provide a sync log for when this is happening: # In about config turn on sync logging # Try to login, then go to about:sync-logs Any errors or logs at the time should give a hint to what is happening. :-)