Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Suddenly can't send/receive emails

Thunderbird Send and receive email
chafer444
chafer444

This past Saturday (21st) I noticed it was taking longer to get emails from Spectrum. I had to click the Get Messages button several times and eventually the box to put in my password would pop up. After putting it in the emails would finally show up. This continued into Sunday, but by late afternoon I was getting no emails from Spectrum. I tried sending a test email from Thunderbird and got the following error message:

An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout007.msg.chrl.nc.charter.net cmsmtp [my IP address] blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1120.

I went to the Spectrum website to look up the error message and found this:

The IP address you’re trying to connect from has an issue with the Domain Name System (DNS). Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP.

At that point I called Spectrum tech support, spent about 2 hours talking to 3 different people, but I got no solution. I was able to verify my IP address is not blocked. I was basically told everything is fine on their end, so I should contact Thunderbird. All of my emails are still on the Spectrum website. I can send and receive on that site. No changes have been made to account settings or my password. I’ve tried to find an answer using Google and Youtube, but nothing so far. I did look on the Thunderbird forum, found a post from someone who was also having trouble with their emails and Spectrum this weekend. I’ve downloaded the latest version of Thunderbird, 153.1. One of the tech people suggested I use the Repair tool in Thunderbird on one of my folders. I wish I hadn’t. I used it on the Inbox folder and all of my emails disappeared in Thunderbird. They’re still on Spectrum’s site. If anyone has an idea for a solution I’d appreciate it.

As I was about to post this I opened Thunderbird and about half of the emails from my In Box have reappeared.

This past Saturday (21st) I noticed it was taking longer to get emails from Spectrum. I had to click the Get Messages button several times and eventually the box to put in my password would pop up. After putting it in the emails would finally show up. This continued into Sunday, but by late afternoon I was getting no emails from Spectrum. I tried sending a test email from Thunderbird and got the following error message: An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout007.msg.chrl.nc.charter.net cmsmtp [my IP address] blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1120. I went to the Spectrum website to look up the error message and found this: The IP address you’re trying to connect from has an issue with the Domain Name System (DNS). Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. At that point I called Spectrum tech support, spent about 2 hours talking to 3 different people, but I got no solution. I was able to verify my IP address is not blocked. I was basically told everything is fine on their end, so I should contact Thunderbird. All of my emails are still on the Spectrum website. I can send and receive on that site. No changes have been made to account settings or my password. I’ve tried to find an answer using Google and Youtube, but nothing so far. I did look on the Thunderbird forum, found a post from someone who was also having trouble with their emails and Spectrum this weekend. I’ve downloaded the latest version of Thunderbird, 153.1. One of the tech people suggested I use the Repair tool in Thunderbird on one of my folders. I wish I hadn’t. I used it on the Inbox folder and all of my emails disappeared in Thunderbird. They’re still on Spectrum’s site. If anyone has an idea for a solution I’d appreciate it. As I was about to post this I opened Thunderbird and about half of the emails from my In Box have reappeared.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.