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Temporary cure to load Facebook if running Bitdefender

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  • Last reply by cor-el
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4freebird
4freebird

I was in contact with Bitdefender Support and they suggested the following: 

If Facebook still won't open, open Bitdefender and:
  - Go to Protection > Online Threat Prevention > Settings.
  - Turn OFF "Encrypted Web Scan" temporarily.
  - Now reload Facebook in Firefox.

Afterwards, I also had to click on "Messenger" to get all my contacts.

This is temporary since before FF 150, Bitdefender ran with "Encrypted Web Scan", and I had no problem in loading Facebook. So something that changed in FF 150 conflicts with Bitdefender's "Encrypted Web Scan".

I was in contact with Bitdefender Support and they suggested the following: If Facebook still won't open, open Bitdefender and: - Go to Protection > Online Threat Prevention > Settings. - Turn OFF "Encrypted Web Scan" temporarily. - Now reload Facebook in Firefox. Afterwards, I also had to click on "Messenger" to get all my contacts. This is temporary since before FF 150, Bitdefender ran with "Encrypted Web Scan", and I had no problem in loading Facebook. So something that changed in FF 150 conflicts with Bitdefender's "Encrypted Web Scan".

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cor-el
cor-el
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  • Top 10 Contributor

Note that this HTTP3 issue is being investigated by Mozilla.

  • 2034178 - Facebook does not open in Firefox 150.0 (HTTP/3 stalled by endpoint protection?)

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

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