Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Archived

No email page

trav2

There is no visible email account as on previous computer How do I transfer old email etc is there anyone who can talk me through it

There is no visible email account as on previous computer How do I transfer old email etc is there anyone who can talk me through it

All Replies (1)

This is how I've always done it (Windows). It preserves your whole existing setup.

Copy TB files from the old PC

- launch TB on the old PC

- go to TB menu > Help > Troubleshooting Information

- click the Application Basics > Profile Folder 'Open Folder' button

- the profile folder will open

- navigate three levels up to the AppData\Roaming folder

- close TB

- copy the AppData\Roaming\Thunderbird folder to a flash drive

---

Install and launch TB on the new PC, then start setting up the new profile. Skip to the next section if you've already installed TB and created a profile.

- on the 'Set Up Your Existing Email Address' screen, enter name and email address only

- click the 'Configure manually' link

- scroll down and click 'Cancel'

- exit setup

- close TB

---

Paste the copied TB files to the new PC

- open the AppData\Roaming folder like you did above

- delete the Thunderbird folder, or copy it somewhere if you want to save it

- replace it with the Thunderbird folder from the flash drive

- launch TB