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videos won't play in browser

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

TMT1
TMT1

this is the message

An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2018-04-01:3627f41be01e2622dbf14251 Player ID: 5749203519001_5067014667001

this is the message An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2018-04-01:3627f41be01e2622dbf14251 Player ID: 5749203519001_5067014667001
Attached screenshots

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FredMcD
FredMcD

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?