You take great care, and ask questions before doing that. It sounds like your bank or whoever it is wants to install software or control your computer.

I hope they fully explain this request somewhere public. Have you got a link to that ? And I hope it is really your bank and not some scammer or phishing site See also

• How do I tell if my connection to a website is secure?
• How does built-in Phishing and Malware Protection work?

How do I set myself up as administrator?

That is a function of the computers user profiles.

I could answer the question but there are two issues but do not want to be responsible for you losing money!

1. This is not strictly a Firefox question. Unless what you need to do is slightly different from what I am thinking of.
2. It may be something that a phishing site or scammer is asking you to do for malicious reasons. It could result in damage to your System or loss of Data, possibly actual loss of money.

• I would feel happier if I knew exactly what the Bank was asking you to do, and why. I am sure any genuine reputable bank will post such a request and the reason for it on a public part of their website. So are you able to provide a link to this please.

This question is being asked by my bank; CHASE I have been reconciling my account but it stopped and now this box comes up and tells me I must set up an administrator.

RobertWEdmonds said

This question is being asked by my bank; CHASE I have been reconciling my account but it stopped and now this box comes up and tells me I must set up an administrator.

Please,   call   your bank, or better still:   go over there   ! Better safe than sorry   !

You have not detailed exactly what they are asking you to do ?

• I am presuming they are asking you to install some software. if so
  • Where are you downloading that from ?
  • and where are its instructions ?
• Or are they asking you to do something else?
  What exactly  ?

• Are you sure you are on a secure banking site ?
  • See How do I tell if my connection to a website is secure?
  • Do you see a green padlock ? on the left of the Firefox address bar.

If this is your bank Chase then I do not see any mention of needing any additional software. All it seems to say you need is an Operating System Such as Windows, and an up to date Browser such as Firefox.

• Chase System requirements
• Chase How you can protect yourself

Criminal hackers can send you a page or even mail making you think it's from your bank, store, feds . . . . . .