Product search on Sainsburys website

Search on Sainsburys website returns wrong products. All other websites work OK. Search using Chrome works OK. Sainsburys said they would fix but have not. Any ideas?… (read more)

Search on Sainsburys website returns wrong products. All other websites work OK. Search using Chrome works OK. Sainsburys said they would fix but have not. Any ideas?

Asked by PeterRaby 32 minutes ago

  • Solved

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 2 months ago

Answered by cor-el 2 months ago

Getting [object promise] when copying from IT Glue.

Hello, Since the latest upgrade to 111.0.1 i am unable to copy and paste passwords from IT Glue. IT Glue has a button to copy details to clipboard and when I do a paste… (read more)

Hello,

Since the latest upgrade to 111.0.1 i am unable to copy and paste passwords from IT Glue.

IT Glue has a button to copy details to clipboard and when I do a paste I get [object promise]

Asked by Alphanumbers 1 day ago

Last reply by Alphanumbers 1 hour ago

Firefox Browser Issue with Date Input Field

Dear Firefox Support, I am experiencing an issue with the Firefox browser when opening an HTML file, and I would like to know the cause and possible solutions. I have in… (read more)

Dear Firefox Support,

I am experiencing an issue with the Firefox browser when opening an HTML file, and I would like to know the cause and possible solutions. I have included the sample code in the troubleshooting section.

Issue details:

1. I have written a date input field in HTML. 2. I have set the onclick event to change the input type to "date" and the onblur event to change it back to "text". 3. When I click the input field, the calendar appears, but when I select a date, the date is not entered into the input field. I would appreciate any guidance on how to resolve this issue. Thank you in advance for your assistance.

Sincerely,

Asked by yamato.shimizu.0629 1 hour ago

All Settints Lost on Firefox update

Microsoft messed up the latest Firefox update. I had to re-install Firefox from the app store on Win11. I thought id would be a simple task of logging into my account. … (read more)

Microsoft messed up the latest Firefox update. I had to re-install Firefox from the app store on Win11. I thought id would be a simple task of logging into my account. But all my setting appear to have been lost; home tabs, bookmarks, add-ons, etc. I have tried to sync from the settings menu and no different. The previous firefox install is still on the laptop but does not start.

Any ideas? I have searched everywhere I can think of and an hour later coming here. The bookmarks still appear on my phone at present.

Asked by Ian Holden 1 hour ago

Bookmarks deleted and not reapearing after restore

Firefox on my Mac updated today automatically, and I noticed all my bookmarks are gone. The bookmarks toolbar is there, all of the folders are there, but they are empty. … (read more)

Firefox on my Mac updated today automatically, and I noticed all my bookmarks are gone. The bookmarks toolbar is there, all of the folders are there, but they are empty. I went to bookmarks - restore and they did not appear after restoring the backup from a month ago. These bookmarks marked several websites I'd collected through years of study. Could someone please help me recover these?

Asked by hunterroberts1996 10 hours ago

Last reply by CraigS26 1 hour ago

Remove bookmark editor dialog

Hello, Is there a way to completely remove the bookmark editor? I have it configured to not show when adding a bookmark and would like to not see it when removing it. Th… (read more)

Hello,

Is there a way to completely remove the bookmark editor? I have it configured to not show when adding a bookmark and would like to not see it when removing it. The button in the addres bar should toggle between add/remove with no ui.

Regards.

Asked by jlwally 1 week ago

Last reply by jlwally 1 week ago

I have reset the account accidentally to recover my password all the data is lost

I have reset the account accidentally to recover my password all the data is lost. Could you please change the data back to my old copy on server please. I don't have a l… (read more)

I have reset the account accidentally to recover my password all the data is lost. Could you please change the data back to my old copy on server please. I don't have a local copy of the data

Asked by dileep315 1 week ago

Last reply by petergroft 3 hours ago

Very Large Font on first page of Google search hit.

When I put something in the search box it comes back with a Google Search 'hit' page and it always has enormous text, an enormous font. I can't get rid of it. It started … (read more)

When I put something in the search box it comes back with a Google Search 'hit' page and it always has enormous text, an enormous font. I can't get rid of it. It started after one day I couldn't read a tiny text on a page so i googled for help and got some keystrokes for increasing font size. i forget what they were but they worked fine. But now I can't get rid of it. On all other pages, yes, no problem. I found keypresses that are supposed to get rid of large font: ctrl-z, ctrl-y, different ones different places say, I"ve tried them all, but can't get rid of the big font on the first page of a google hit. I am using firefox of course. On a linux mint machine.

Asked by abrogard 5 hours ago

Last reply by petergroft 3 hours ago

  • Solved

Unicode Missing Characters

Expected: Firefox displaying all known Unicode characters. Result: Many characters missing. Failure page as an example: https://en.wikipedia.org/wiki/Religious_and_poli… (read more)

Expected: Firefox displaying all known Unicode characters.

Result: Many characters missing.

Failure page as an example: https://en.wikipedia.org/wiki/Religious_and_political_symbols_in_Unicode

Description: I tried going through a Unicode list Unicode list and the extensive set of characters displayed correctly. However, when reaching further into character sets as shown in the failure page page, many are missing which are not new.

  • "Repair encoding. . ." button was not active.
  • An encoding switch extension was not able to resolve the issue.
  • Troubleshooting mode did not show changes.
  • Switched fronts available such as Noto Sans and Roboto Sans without success. Possibly a font failure?

Asked by mistry01 14 hours ago

Answered by cor-el 12 hours ago

How to contact an add-on developer who has no contact info

I installed the Mail Link Enhancer add-on. It works, sort-of. The subject line and other fields included after the ? in the mailto address do not get filled in. Look… (read more)

I installed the Mail Link Enhancer add-on. It works, sort-of. The subject line and other fields included after the ? in the mailto address do not get filled in. Looking at the add-on info, the developer is Nick, but there is no contact info in the More Information section of the add-on profile. The add-on hasn't been updated since 2020, so I'm fairly certain that things changed since then and that's why it isn't working, but I'm no expert.

Asked by Wayne 17 hours ago

Last reply by TyDraniu 3 hours ago

I need to download files from wetransfer.com and fire fox will not let me

Hello, I received this message when trying to download a file a client sent me. I can download using other browsers but why should I?! ether I get a solution or I'll jus… (read more)

Hello,

I received this message when trying to download a file a client sent me. I can download using other browsers but why should I?! ether I get a solution or I'll just change my browser instead of using multiple

Please advise thank you in advance Itai m lustgarten

Firefox detected a potential security threat and did not continue to email.wetransfer.com because this website requires a secure connection.

What can you do about it?

email.wetransfer.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Asked by itailu 7 hours ago

Last reply by petergroft 3 hours ago

Edit PDFs with Firefox

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the ma… (read more)

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the margins of a book)? Or can we actually edit (like, changing the text in a book), and if so, where are the tools?

Asked by sunny-day-13 15 hours ago

Last reply by TyDraniu 3 hours ago

Spotify gets stuck on loading screen when tab is left

If I have Spotify paused in a tab, and i change to a different tab for even a second, when I return, it is stuck in a Firefox loading screen. I have to extensions that ef… (read more)

If I have Spotify paused in a tab, and i change to a different tab for even a second, when I return, it is stuck in a Firefox loading screen. I have to extensions that effect Spotify Browser player. This has been happening for about three or four days. Firefox is up to date.

Asked by flyerlegend 4 hours ago

Last reply by petergroft 3 hours ago

Deleted a profile in my Firefox files and now I can't open the browser anymore.

I created a second profile through this: Click the menu button, click Help and select More Troubleshooting Information. The Troubleshooting Information tab will open. Un… (read more)

I created a second profile through this: Click the menu button, click Help and select More Troubleshooting Information. The Troubleshooting Information tab will open. Under the Application Basics section next to Profile Folder, click Open Folder also here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

after I did that, I decided to delete the file of that profile in my folder, so now every time I open Firefox it says "Your Firefox profile cannot be loaded. It may be missing or inaccessible." And then it closes the browser.

I don't know how to fix this - I have two other profiles in my Firefox user's folder (release default and default)

Asked by Pixie 4 hours ago

Last reply by petergroft 3 hours ago

URL and search bar square corners wanted in FF 109

At one time there was a userchrome patch which could be applied to obtain legacy-style square corners on the URL bar and the search bar. I can not get this to work despi… (read more)

At one time there was a userchrome patch which could be applied to obtain legacy-style square corners on the URL bar and the search bar. I can not get this to work despite trying several different suggestions and I suspect it may be related the the Proton redesign.

Can anyone suggest a userchrome mod to obtain the desired square corners?

Asked by KB11CM 9 hours ago

Last reply by Terry 3 hours ago