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Logging into different accounts are merging information for everyone

I'm not sure if this is a question or not. But when I had a friend log out of my account on my PC Firefox browser and sign in to hers, it merged her personal data to my l… (read more)

I'm not sure if this is a question or not. But when I had a friend log out of my account on my PC Firefox browser and sign in to hers, it merged her personal data to my local PC and then merged with my own account after I logged into mine. There's an option to delete it, but if you accidentally don't check it, it stays there. She tried logging in and logging out and checking the delete local files, but her information is still stored on my PC and account. Funnily enough, later that day, I logged into her PC and browser and it's the same thing there. We only realized this just now. Is there a way to fix this all at once?

It'd be much preferable if Firefox accounts were instanced by default, and all personal data is exclusively with that account. With options to merge or download information longer term.

Asked by ded5833 2 hours ago

Last reply by ded5833 47 minutes ago

How to create a recovery key without my password?

Dear community, I forgot my password for my firefox account. To sync my new laptop I need it... So I found the article, which says, I can create a recovery key and use it… (read more)

Dear community, I forgot my password for my firefox account. To sync my new laptop I need it... So I found the article, which says, I can create a recovery key and use it to keep all my settings after I changed my password. But to create a recovery key, the system asks me to fill in my old password. So I can not create a recovery key. Maybe I make a mistake somewhere on the way... Is there anybody, who can help me? Thank you very much! Petra

Asked by P. Koch 1 day ago

Last reply by cor-el 1 day ago

automatic firefox login doesnt work

Hey guys, as described in the headline my firefox browser isnt saving my firefox account after i restart my computer. I have to login manually to get acces to my personal… (read more)

Hey guys,

as described in the headline my firefox browser isnt saving my firefox account after i restart my computer. I have to login manually to get acces to my personal savings etc. I checked the cookies. It allows ff to save the necessary informations. Any idea how I can fix it?

Asked by christian_wi 1 day ago

History of synced devices

Hello, I would like to know is it possible to see/check the history of synced devices on Firefox. In other words, is it possible to check whether somebody synced my Firef… (read more)

Hello, I would like to know is it possible to see/check the history of synced devices on Firefox. In other words, is it possible to check whether somebody synced my Firefox with theirs without me knowing it or being aware that happening. In this specific case I know it happened 100% and I just need somehow to prove it ... Thank you!

Asked by Anne_Polster 3 weeks ago

Last reply by Anne_Polster 2 days ago

Sorry. We’ve locked your account.

I'm getting below error when I'm trying to login firefox sync account. All problems started When I changed my laptop and instaled new firefox. Nothing else has changed. … (read more)

I'm getting below error when I'm trying to login firefox sync account. All problems started When I changed my laptop and instaled new firefox. Nothing else has changed.


The confirmation email we sent to nibu@nXXXXopfXXXliX.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.


is someone can you please help me?, Thanks

Asked by nekin 2 days ago

Notes Missing?

I opened Notes in Firefox to find that they weren't there any more, just the page explaining how to use Notes. I had some valuable information in there any can't find a w… (read more)

I opened Notes in Firefox to find that they weren't there any more, just the page explaining how to use Notes.

I had some valuable information in there any can't find a way to get the notes back.

Maybe you know how to?

Asked by Richard49 2 days ago

Last reply by TyDraniu 2 days ago

Making Firefox Default Browser

I've installed "Firefox for Android" on my Cell ph. I have android ver. 5.1.1 & Chrome is my default browser for my Android. The directions to make Firefox doesn't ha… (read more)

I've installed "Firefox for Android" on my Cell ph. I have android ver. 5.1.1 & Chrome is my default browser for my Android. The directions to make Firefox doesn't have the options shown in the instructions for Ver 5 or Lower, mor does any other Ver 6 & 7 show when looking at the directions which show go into Apps/All/Browser or Internet. Nothing shows "Browser" or "Internet". So therefore, I'm unable to make Firefox my Default Browser. If I go into App/Chrome the Default is not enabled [Showing the button as Chrome being Default. If I uninstall my Chrome Browser, I then lose all Favorite Links. I hate "Google as it seems to have created a monopoly on every darn Android which I feel should be considered illegal. I have a low end Android Ph & will not pay the exuberant [Rediculous] prices that are charged for Cell aphs. I wish Consumers would realize they're getting ripped off & quit waisting their money on Tech Items that are over priced & built in sweat slave Communists shops in China.

Asked by ecshorejr-65 3 days ago

Last reply by Mamoon 3 days ago

Firefox account problem

All PC's mentioned below are on the same router and LAN, and all are using Firefox 86 x64 on Windows 10. I have been a Firefox user for many, many years (I started using … (read more)

All PC's mentioned below are on the same router and LAN, and all are using Firefox 86 x64 on Windows 10.

I have been a Firefox user for many, many years (I started using browsers in the 90's, 'nuff said). But having recently reinstalled a PC, I found myself unable to initiate sync on the new Firefox install there. I kept getting the error "NetworkError when attempting to fetch resource." in a red box when I entered my password. Perplexed, I tried creating a support ticket on another of my PC's (let's call it #2) - same error there when trying to sign in to Firefox support! I then tried to use that browser to access my account by going to Account Settings -> Manage Account. I was met with a circle animation - and a completely blank webpage.

This post is being created from my third PC, where, for some odd reason, the Manage Account function actually works, and where I was also able to sign into support. I made a change to my bookmarks on PC/Firefox #2, to see if sync was still working - and it did come through to PC #3. After that, I was finally able to start a sync on PC #1 (the newly installed one).

But I am still unable to do anything with my account on PC #2. Can't sign in to support, can't access Manage Account. And this cannot be purely about the profile or installation, as the issue was affecting PC #1 as well.

It seems like Mozilla's account management is really wobbly, and my prime suspect is the shift to "Firefox Accounts" on the support pages recently. But I'm open to being proved wrong.

Just hoping someone out there can tell me what this issue is, and how I fix it. The fact that I was unable to sign in to my Firefox Account from a completely new Firefox install makes me very uncomfortable. And my primary PC (#2) is still unable to manage that account, or sign in to the support pages.

Thanks in advance.

Asked by Fedtsten 3 days ago

  • Solved

logins and passwords add-ons bookmarks

Yesterday I reseted my pc and once I was able to get in and reinstall Firefox I did. Once signed in usually everything is there. I might have rearrange a few add-ons but … (read more)

Yesterday I reseted my pc and once I was able to get in and reinstall Firefox I did. Once signed in usually everything is there. I might have rearrange a few add-ons but its good to go but not this time. Everything was gone. My passwords, add-ons and bookmarks.

Asked by destroyerofjericho 1 week ago

Answered by FredMcD 1 week ago

How do I turn off the "Your Friendly Reminder: How To Complete Your Sync Setup" email reminders?

Every time I resync Firefox, I get these "Your Friendly Reminder: How To Complete Your Sync Setup" emails. I'd like to stop getting them; but I don't see an unsubscribe o… (read more)

Every time I resync Firefox, I get these "Your Friendly Reminder: How To Complete Your Sync Setup" emails. I'd like to stop getting them; but I don't see an unsubscribe option.

How do I stop getting "Your Friendly Reminder: How To Complete Your Sync Setup" emails?

Asked by KT 4 days ago

Problem with my sync data

I was syncing all my data with mozilla firefox sync, few days back i reinstalled my windows before that i checked account was synced and it had all my bookmarks and login… (read more)

I was syncing all my data with mozilla firefox sync, few days back i reinstalled my windows before that i checked account was synced and it had all my bookmarks and logins, after re-installation i logged in my firefox sync account but didnt got any bookmarks or any other data back. Really worried what to do to get that data back.

Asked by mergedtechnologiesllc 5 days ago

Last reply by Seburo 5 days ago