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Assistance Required for Recovering Firefox Sync Data on New Device

  • 1 reply
  • 0 have this problem
  • 11 views
  • Last reply by jonzn4SUSE

Falcon
Falcon
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Dear Support Team

I hope this message finds you well.

I am reaching out to report an issue I am currently facing. I recently changed my device, and upon attempting to sync my Mozilla Firefox account on the new device, I noticed that all my data—including bookmarks and saved passwords—appears to be missing.

Please note that my previous device is no longer in my possession and has been formatted, so I no longer have access to the original data.

I would greatly appreciate your assistance in recovering my data and saved logins, as many of them are not stored in any other browser.

Thank you in advance for your kind support. I look forward to your response.

Best regards,

Dear Support Team I hope this message finds you well. I am reaching out to report an issue I am currently facing. I recently changed my device, and upon attempting to sync my Mozilla Firefox account on the new device, I noticed that all my data—including bookmarks and saved passwords—appears to be missing. Please note that my previous device is no longer in my possession and has been formatted, so I no longer have access to the original data. I would greatly appreciate your assistance in recovering my data and saved logins, as many of them are not stored in any other browser. Thank you in advance for your kind support. I look forward to your response. Best regards,

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Falcon said
Please note that my previous device is no longer in my possession and has been formatted, so I no longer have access to the original data.

Sorry Falcon,

If you don't have your data on another device, there's nothing we can do. see screenshot

FYI... SYNC IS NOT A DATA BACKUP SERVICE Sync info... https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer https://support.mozilla.org/en-US/kb/how-do-i-choose-what-information-sync-firefox https://www.mozilla.org/en-US/firefox/features/sync/ https://hacks.mozilla.org/2018/11/firefox-sync-privacy/ Sync is not a backup tool but it is a good sync/transfer/move tool https://support.mozilla.org/en-US/forums/contributors/707681

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