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Thunderbird profile clean-up

I am currently running thunderbird v68 on 4 linux (Xubuntu AMD64) machines using the same profile which is synchronised from machine to machine. However this profile is … (read more)

I am currently running thunderbird v68 on 4 linux (Xubuntu AMD64) machines using the same profile which is synchronised from machine to machine. However this profile is getting to be unwieldy and contains a number of inconsistencies and anomalies. For example it still thinks it's got emails from 2013 although these were offlined and deleted 7 years ago. History, cache and deleted items are cleared out and folders compacted daily yet the profile (excluding 1.9GB in the mail folders themselves) is still about 1GB a large chunk of which is in global-messages-db.sqlite. I could create a fresh profile but with 6 POP3 inboxes and an IMAP account plus a dozen or so addressbooks accumulated over the last 20+ years it's a bit of a daunting task. Is there any neat way of refreshing the Thunderbird bit while leaving the user data intact or at any rate restoring it automatically? Tks in anticipation of your help jg

Asked by j_g1 15 hours ago

Last reply by Toad-Hall 27 minutes ago

Message in search result doesn't open

I searched for a phrase and the search results showed two messages were found with that phrase. Normally, when I click on the subject line of a found message, the message… (read more)

I searched for a phrase and the search results showed two messages were found with that phrase. Normally, when I click on the subject line of a found message, the message opens in a window of a new tab. But for these two messages I just found, the new tab opens but nothing shows up in the window. The information about the message that would show the Location it is in is not there. Why does it show in the results but I can't get at it?

Asked by wonderinggal 1 hour ago

Firefox occasionally crashes

Hey, on one of my notebooks (Thinkpad E495) FF occasionally crashes. This started happening a few months ago. Before I've been using FF on the same machine for years with… (read more)

Hey,

on one of my notebooks (Thinkpad E495) FF occasionally crashes. This started happening a few months ago. Before I've been using FF on the same machine for years without any issues. It's pretty random but usually happens at least once a day, usually shortly after startup or wakeup from hibernate mode. A while ago it used to even crash back to back twice in a row meaning after I reopened it, it immediately closed again and only worked after I selected to restore the previous session after the 2nd reopen. Nothing is registered under about:crashes and I don't see any errors in the system event log.

I already tried to disable hardware acceleration and reinstalled FF completely without any addons besides a different adblocker. I cannot really reproduce the crash in safe-mode but don't really want to browse the web for possibly hours without an adblocker.

Any ideas what this could be or what else I could try? Maybe downgrade to a previous version?

Asked by banshee999 5 days ago

Last reply by banshee999 1 hour ago

Viewing google Gmail causes crash during page load

When viewing gmail with my personal account, Firefox is crashing after it loads the conversations in the sidebar. I have tried resetting, using a private window, and runn… (read more)

When viewing gmail with my personal account, Firefox is crashing after it loads the conversations in the sidebar.

I have tried resetting, using a private window, and running in Safe Mode

Here is the crash report Id: bp-b36c8ee9-37cb-4dec-9380-2f6320210228

I can repeat this at will. I will try disabling the conversations bar using another browser and then update to see if that helps (it's not crashing when I view my work gmail).

Thanks for your help ;-)

Asked by milohax 1 day ago

Last reply by milohax 8 hours ago

Login isssues

Hi, I'm having login issues on a website. I use Firefox for my browser. I have a couple of add-ons and VPN. I have disabled them but it still does not work. I have tried … (read more)

Hi, I'm having login issues on a website. I use Firefox for my browser. I have a couple of add-ons and VPN. I have disabled them but it still does not work. I have tried Safari with no VPN and no joy there either. I have cleared all cookies, cache history, put tracking protection at standard and cleared cookies from the Profile Folder (read the article on Mozilla about this issue). I have taken Firewall off Mac and tried it withiut VPN. Still nothing. I have checked my ipad without vpn. I can login on that on Firefox (without vpn) but I want to use my macbook if possible.

It's strange because I managed to log in on the website first time no problem and then I logged out and back in again and it wouldn't accept the password change. it's for a course and the people organising it have reset the initial password again but I still can't log in (they can do it with my username as they have sent me a video showing me they can and saying that it must be my end).

I have previously had a login problem with another website with a 403 error but that works without vpn. This doesn't.

Any help would be greatly appreciated.

Asked by pmavp2gsap4ma 18 hours ago

Last reply by pmavp2gsap4ma 2 hours ago

mouse cursor disappears when uploading file

About once every 3 times, my mouse cursor will visually disappear when uploading files. It's still there and functioning, I just can't see it. This happens at any site wh… (read more)

About once every 3 times, my mouse cursor will visually disappear when uploading files. It's still there and functioning, I just can't see it. This happens at any site where I need to upload such as voices.com, voice123.com or ACX (I do voice work). It started with a Logitech M330 mouse and continues to happen with a Nexus Wired 5D optical mouse. Machine is a 2021 M1 Mac Mini. The firmware on the logitech is up to date. Haven't checked on the Nexus yet but THAT mouse is working except the problem described in this post. Not seeing the problem when uploading files in Safari. Just Firefox. That being said, the sample size is much bigger with Firefox so I will keep using Safari to see if the problem pops up there. I want to rule out an issue with Firefox.

Asked by zamboknee 2 hours ago

problems with email account

Hi, I am having a few issues with mail in Thunderbird: 1.I can't change the footer in html - I set it, but after reopening the program, the previous settings remain. The … (read more)

Hi, I am having a few issues with mail in Thunderbird: 1.I can't change the footer in html - I set it, but after reopening the program, the previous settings remain. The ok button is not displayed for me - i.e. I cannot confirm the change. How can I fix it? 2. I can't add another email account. I have 8 e-mail accounts set up and when I add another one appears, downloads messages, sends and everything works fine. This account is missing when the program is reopened. 3. popstate.dat files appeared in one of the email accounts. There were a lot of them, so I removed them because they were bothering me. Unfortunately, along with these files, e-mails from 2018 to 2019 (i.e. from the founding of Thunderbird until the end of 2019) disappeared from files. Moreover, even though the account is set to POP3, the e-mails also disappeared from the server. Is there any possibility of their recovery? Was it a mistake to delete popstate files? What should be done with them so that they do not appear under folders in the e-mail? 4. After deleting popstate files, when I send mail, there is a problem with saving the message: There is not enough space on the disk to download new messages. Try to delete old messages, empty the trash, then organize your mail folders and download the mail again". Where and how can I set this message not to appear? I set "use manual cache management", but I cannot confirm it with the ok button (because I do not have the button in the view) and when I open the program again, I have different (old) settings.

Asked by jopiasecka 2 hours ago

Thunderbird, clean re-install

Can I do the following? My reasons are given below. Make a copy of my email messages. My profile is in the folder np2coeun.default, so I think my messages are here: D:… (read more)

Can I do the following? My reasons are given below.

  1. Make a copy of my email messages. My profile is in the folder np2coeun.default, so I think my messages are here: D:\... np2coeun.default\ Mail\ mail.mydomain.co.uk\ Local Folders\ this folder is 13.6 Gb – I have a lot of important stuff in there
  2. Save my copy of Local Folders somewhere else (and make a backup on an external drive)
  3. Uninstall Thunderbird
  4. Delete the folder C:\Program Files (x86)\Mozilla Thunderbird\
  5. Install the latest version of Thunderbird
  6. Import my stuff from my saved copy of Local Folders
  7. Set up my 29 email accounts from scratch and rebuild my profile settings, message filters, etc.
  • My reasons for wanting to do this are problems which have been building up for a while and are now intolerable:
  • Thunderbird takes up to half an hour to boot (start up)
  • Thunderbird sometimes doesn't download messages from my ISP. I don't think there is a problem at my ISP because my Android phone downloads without a hitch using the Samsung email app.
  • Thunderbird recently started downloading multiple copies of emails – the only way I have found to prevent it is to tell it not to leave messages on the server – but I like to keep them there for 30 days as a backup
  • Thunderbird has started corrupting folder and sub-folder names in My folders

I think the following are relevant:-

  • All my email accounts are POP3.
  • My mail server is provided by my ISP along with my domain names. I don't use Gmail or Hotmail or anything like that.
  • I update Thunderbird every time I am prompted, except the last prompt. Current version 78.7.0 (32-bit)
  • My OS is Windows 8.1

Thanks for reading this long post. Michael (I am on London time)

Asked by suppliers1 3 hours ago

Firefox not working after update.

I recently updated Firefox, and it has stopped working completely. The address bar seems to be disconnected, and no bookmarks will open either. Not even settings will loa… (read more)

I recently updated Firefox, and it has stopped working completely. The address bar seems to be disconnected, and no bookmarks will open either. Not even settings will load. I had a second browser, and even after removing and reloading firefox, the problem remained.

Asked by carship 1 day ago

Last reply by carship 4 hours ago

Black box around password

I have a black box around my password box on different sites. It is only i firefox, and other firefox based browsers like focus. Has anybody seen this before and hon do i… (read more)

I have a black box around my password box on different sites. It is only i firefox, and other firefox based browsers like focus. Has anybody seen this before and hon do i remove it? I have wiped the cache and data, i have also uninstalled the browser but the problem is still there.

Asked by w_f 23 hours ago

Last reply by ManuFX 4 hours ago

Unable to download mail - RETR error

When I attempt to download new mail I get the error message : "The RETR command did not succeed. Error retrieving a message. Mail server pop.telstra.com responded: no suc… (read more)

When I attempt to download new mail I get the error message :

"The RETR command did not succeed. Error retrieving a message. Mail server pop.telstra.com responded: no such message."

Based on similar archived articles I logged into webmail and completely removed ALL mails. Trash folder is empty in webmail.

Still getting the same message. Webmail has no mails yet Thunderbird is failing when "downloading message 1 of 4". Suggestions?

Asked by ozrodders 5 hours ago

Firefox fills disk space to 0 bytes few times a day

Hello! I’ve been having quite strange problem with Firefox for a few months since version 80.X on clean Windows 10 (reinstalled from scratch after secure erase; the lates… (read more)

Hello!

I’ve been having quite strange problem with Firefox for a few months since version 80.X on clean Windows 10 (reinstalled from scratch after secure erase; the latest 20H2 version with all updates installed). It’s worth to mention that I’ve been using Firefox like 15 years and never had an issue like this before.

Firefox just fills up system drive completely (50+GB to 0 bytes remaining) few times a day under active usage. It happens randomly and I can’t identify the reason. I also can’t find any actual files saved on disk because it seems to be related to NTFS cache. I’ve tried disabling the following settings with no success:

browser.cache.disk.enable cached-web-content_cached-web-content browser.cache.memory.enable browser.cache.disk.smart_size.enabled

And couldn’t find any solution unfortunately. I usually have 2 windows opened ("common" and private) with 10 to 30 tabs each which is not much at all for i7/16GB I believe. This problem is extremely annoying and seriously affects SSD life so I'd really appreciate if someone would help me to resolve it. Thanks in advance!

Asked by eqall 1 day ago

Last reply by eqall 8 hours ago

  • Solved

Speckled Visual Glitch

Hello. In any firefox windows, the glitch (see attached images) is present, Any time i mouse over an interactive elelment, all of the speckles change position, and someti… (read more)

Hello. In any firefox windows, the glitch (see attached images) is present, Any time i mouse over an interactive elelment, all of the speckles change position, and sometimes color. they look to be very random, sometimes being absent from a large part of the page, and other times being very thick throughout it's entirety. the only way i have found fix it is by downgrading version, however i still would like to know if there is a solution for fixing this version. in chromium browser, this glitch isn't present, it also only, in the past, displayed on pdfs, and some iframes (HTML term for embedded websites in windows), but now it covers the whole page, it isn't unusable but sometimes is hard to look at. This glitch has been present for at least a week (current date is march 1st) but definitely longer. Thanks.

Asked by evjackeden06 1 day ago

Answered by cor-el 11 hours ago

firefox crash ubuntu 18.04

Hi Firefox has been crashing on my linux system since february 27th Whether I attempt to start it safe mode or not, it will crach on startup, and Mozzilla Crash Reporter… (read more)

Hi Firefox has been crashing on my linux system since february 27th Whether I attempt to start it safe mode or not, it will crach on startup, and Mozzilla Crash Reporter GUI will open. If I attempt to run it from the terminal in safe mode, the following error message appears in the console ExceptionHandler::GenerateDump cloned child 21529 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

This is the content of the most recent file in ~/.mozilla/firefox/Crash Reports/pending


{"AdapterDeviceID":"0x0166","AdapterDriverVendor":"mesa/i965","AdapterDriverVersion":"20.0.8.0","AdapterVendorID":"0x8086","AvailablePageFile":"0","AvailablePhysicalMemory":"122281984","AvailableSwapMemory":"1374183424","AvailableVirtualMemory":"1683070976","BuildID":"20210222142601","CrashTime":"1614523618","DesktopEnvironment":"gnome","EMCheckCompatibility":"true","FramePoisonBase":"9223372036600930304","FramePoisonSize":"4096","InstallTime":"1614417559","IsWayland":"0","IsWaylandDRM":"0","MozCrashReason":"OOB","Notes":"Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"1","SecondsSinceLastCrash":"10","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=86.0&buildid=20210222142601","StackTraces":{"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV /SEGV_MAPERR"},"modules":[{"base_addr":"0x7f212ff74000","code_id":"1e756486b2b98ce1a7aaf89f21df80a87ae917ae","debug_file":"libxul.so","debug_id":"8664751EB9B2E18CA7AAF89F21DF80A80","end_addr":"0x7f21384f3000","filename":"libxul.so","version":""}],"status":"OK","threads":[{"frames":[{"ip":"0x7f2135a23a0b","module_index":0,"trust":"context"},{"ip":"0x7f2134e1fa7e","module_index":0,"trust":"scan"}]}]},"StartupCrash":"1","StartupTime":"1614523616","TelemetryClientId":"eedb5a75-0b05-48d7-9f0b-e0ff7d7a1bef","TelemetryServerURL":"https://incoming.telemetry.mozilla.org","TelemetrySessionId":"54d80b9d-456a-4e17-9863-807eb6a296b8","ThreadIdNameMapping":"9568:\"IPC I/O Parent\",9569:\"Timer\",9570:\"Netlink Monitor\",9571:\"Socket Thread\",9572:\"Permission\",9575:\"JS Watchdog\",9576:\"JS Helper\",9578:\"JS Helper\",9579:\"JS Helper\",9577:\"JS Helper\",9587:\"Cache2 I/O\",9588:\"Cookie\",9589:\"StreamTrans #1\",9591:\"DOM Worker\",9593:\"IPDL Background\",9594:\"StreamTrans #2\",9605:\"StreamTrans #3\",9614:\"QuotaManager IO\",9629:\"IndexedDB #1\",9701:\"Worker Launcher\",9755:\"SoftwareVsyncThread\",9756:\"Compositor\",","TotalPageFile":"5408432128","TotalPhysicalMemory":"4028993536","UptimeTS":"1.39140296","Vendor":"Mozilla","Version":"86.0"}

What can I do to get fireworks working again?

Best wishes,

Will

Asked by william23b 1 day ago

Last reply by jonzn4SUSE 12 hours ago

Graphical Corruption on ubuntu 18.04

I was using my browser just fine until today. Whenever i open it, the whole window becomes corrupted. Its impossible to read the screen when its in that state. However, w… (read more)

I was using my browser just fine until today. Whenever i open it, the whole window becomes corrupted. Its impossible to read the screen when its in that state. However, when i open it on safe mode, the screen its just fine. No corruption or anything. I already cleared the startup cache, closed tabs and checked for updates and nothing seems to work. I installed the snap version of firefox from ubuntu software and its just as corrupted as the integrated one. Please i need help. Here's the log from normal mode and safe mode

Asked by spartan_099_halo 15 hours ago

Last reply by cor-el 14 hours ago

How to make scroll bar always visible and functional?

This page https://www.nacocanada.com/cpages/common-docs is broken and has a newsletter sign up overlay that can't be closed. So i hide the element with uBlock origin but… (read more)

This page https://www.nacocanada.com/cpages/common-docs is broken and has a newsletter sign up overlay that can't be closed. So i hide the element with uBlock origin but the underlying page still doesn't scroll. If i make the window taller more content appears, so it is there.

How do I force enable the scroll bar for all websites or at least this one?

Asked by codywohlers 16 hours ago

Last reply by cor-el 14 hours ago

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

My Firefox will not open no matter what I try because it continuously tells me, "Your Firefox profile cannot be loaded. It may be missing or inaccessible." This error sta… (read more)

My Firefox will not open no matter what I try because it continuously tells me, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

This error started happening because my Firefox originally wasn't saving the add-ons that I was trying to add. If I closed my browser and opened another one it would be gone. I tried refreshing the browser but that didn't help. I eventually tried reinstalling to see if that would fix the issue and then this error popped up and now I cannot stop it.

I tried reinstalling. I tried deleting the profile out of appdata, etc in hopes it would make a fresh one. I tried making a new profile by running it without opening the browser only to be given an error that doesn't save it. I'm at a loss on how to get my Firefox working again. It is my favorite browser and this is the first time I've ever really had a severe problem with it. Help!

Asked by appletree278 1 day ago

Last reply by appletree278 15 hours ago

Getting RETR error message (can't download emails)

I have a TELSTRA account with several mailboxes. One of those is now generating an RETR message (no such message). Thunderbird is trying to download a number of messages … (read more)

I have a TELSTRA account with several mailboxes. One of those is now generating an RETR message (no such message). Thunderbird is trying to download a number of messages but when I check through the webmail connection there are NO messages)

Asked by laurie.biddulph 15 hours ago