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Get strange page when attempting to disp[lay email from Search

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by Johanus

Johanus
Johanus
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running current Thunderbird in WIN 7 PRO. When attempting to display an email from a global search result I get a strange page that I can't make any sense of (see attached screen capture). What is this? I just want to see the email I've chosen from among the search results list.

running current Thunderbird in WIN 7 PRO. When attempting to display an email from a global search result I get a strange page that I can't make any sense of (see attached screen capture). What is this? I just want to see the email I've chosen from among the search results list.
Attached screenshots

Chosen solution

Try rebuilding the global search index:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

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All Replies (4)

Matt
Matt
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  • Top 10 Contributor
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Help menu > troubleshooting information and click the about:Memory you will see the page.

Try restarting Thunderbird with add-ons disabled from the help menu. See if one of them might be a problem child.

Johanus
Johanus Question owner
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Thanks for the suggestion, Matt. "Safe Mode" does not help. Get same memory diagnostic screen, not the email from search list.

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Try rebuilding the global search index:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

Johanus
Johanus Question owner
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Excellent hint! Rebuilding the global search index cleared up the problem. Thanks you very much!