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New firefox install. Setting up sync, used correct email but wrong password. New account was created. How do I get sync from the old account?

  • 3 replies
  • 9 have this problem
  • Last reply by lili44

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I did a re-install of Firefox. When setting up the sync, I accidentally created a new account on the e-mail I was using for sync. The system did not prompt me that this account is already in use. Now there is a new sync data set up on this account.

How can I access the sync data that was previously linked to this e-mail address?

All Replies (3)

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This is the proper method to update your Sync account for the new Sync, aka FxA.

Unfortunately the data in the old version of that account was overwritten when you accidentally created a new account using the same "username" / email address.

Are you certain that you used the same exact email address?

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Yes, used the exact same e-mail address and gave a different password. When my settings didn't come back, checked the password and realized I had set it up with a different one, but I couldn't access the old account as it had the exact same e-mail.

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this problem same with me, i change my computer because my old computer is damaged i want to sign my old sync but i receive " unknown account " then i create a new sync,but my old sync is not back can i get my old sync?

sorry if my english so bad thank you