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Firefox will not save customized desktop

Posted

since the update to firefox (5/7/14 or 5/8/14) I can not save any changes I've made . I've searched the forums and everything I've tried does not work.. If all else fails how do I remove that latest update??

since the update to firefox (5/7/14 or 5/8/14) I can not save any changes I've made . I've searched the forums and everything I've tried does not work.. If all else fails how do I remove that latest update??

Chosen solution

Hi rdealmeida, The update to 29.0.1 is a hotfix and is an update for your safety.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.

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Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 13.0 r0
  • Version 5.3.1.18536
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • VLC media player Web Plugin 2.1.3
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • GEPlugin
  • iTunes Detector Plug-in
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Citrix Online App Detector Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • Picasa plugin
  • NPWLPG
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • DivX VOD Helper Plug-in

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Extensions

  • ColorZilla 2.8 ({6AC85730-7D0F-4de0-B3FA-21142DD85326})
  • CSS Usage 0.3.3 (csscoverage@spaghetticoder.org)
  • EventBug 0.1b10 (eventbug@getfirebug.com)
  • Firebug 1.12.8 (firebug@software.joehewitt.com)
  • FireFTP 2.0.18 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • FoxTab 1.4.9 ({ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a})
  • Greasemonkey 1.15 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • iMacros for Firefox 8.8.1 ({81BF1D23-5F17-408D-AC6B-BD6DF7CAF670})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • MeasureIt 0.4.13 ({75CEEE46-9B64-46f8-94BF-54012DE155F0})
  • Pixlr Grabber 2.1.4 ({d47a9f51-8281-43fa-f450-f28ef8735e9a})
  • Rainbow 1.6 (rainbow@colors.org)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2})
  • Search with Google 0.7.3 ({74591c01-3a7f-469e-ad4e-5d8d708dc4c5})
  • Skype Click to Call 7.2.15747.10003 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Stylish 1.4.3 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Web Developer 1.2.5 ({c45c406e-ab73-11d8-be73-000a95be3b12})
  • AVG Web TuneUp 3.0.0.2 (avg@toolbar) (Inactive)
  • Gmail Manager 0.6.4.1 ({582195F5-92E7-40a0-A127-DB71295901D7}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 570
  • adapterDescription2:
  • adapterDeviceID: 0x1086
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1280
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-4-2014
  • driverDate2:
  • driverVersion: 9.18.13.3523
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.check_doc_frequency: 1
  • browser.cache.disk.capacity: 716800
  • browser.cache.disk.parent_directory: j:\firefox
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: -1
  • browser.link.open_newwindow.restriction: 0
  • browser.places.smartBookmarksVersion: 6
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • browser.tabs.drawInTitlebar: False
  • browser.tabs.loadInBackground: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 29.0.1
  • font.minimum-size.x-western: 12
  • font.name.serif.x-western: Georgia
  • font.size.fixed.x-western: 18
  • font.size.variable.x-western: 18
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • javascript.options.strict: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1399715438
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.disable_button.openDeviceManager: False
  • security.enable_java: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1399657284

Misc

  • User JS: Yes
  • Accessibility: No
guigs 1072 solutions 11697 answers

Chosen Solution

Hi rdealmeida, The update to 29.0.1 is a hotfix and is an update for your safety.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.

Hi rdealmeida, The update to 29.0.1 is a hotfix and is an update for your safety. Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems?esab=a&s=troubleshooting&r=3&as=s#w_5-reinstall-firefox here]. <b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be recovered unless they have been backed up to an external device!</u> Please report back to see if this helped you! Thank you.

Question owner

Perfect!! Thank you!!

Perfect!! Thank you!!