When I start the programme it says 'connected to mail.btinternet.com...'and then nothing happens.
I press the 'get mail' button and the same message appears in the box at the bottom and nothing further happens. This problem started 2 days ago suddenly. i can still receive my email messages using BT Yahoo mail on this computer ,so the connection to my home hub modem is still active. I have downloaded the programme again from your site and this has not solved it.
Chosen solution
BT are, I think, in the process of moving us from yahoo to an alternative provider. Have you missed any messages from them about this? I think they intend that we shouldn't notice, nor have to do anything, but anyone who, like me, has set it to use a named yahoo server rather than BT's alias may find it stops working when the switch-over happens.
I'd try adding a second instance of the account, and see what settings Thunderbird finds for you.
File|New|Existing Mail Account…
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have you opened the firewall part of your anti virus and changed the internet settings for Thunderbird to allowed?
Thanks for your advice no progress so far
Windows firewall says all mail programmes allowed Norton antivirus says Thunderbird is trusted programme. can you advise if these need altering and where I do this please.
Chosen Solution
BT are, I think, in the process of moving us from yahoo to an alternative provider. Have you missed any messages from them about this? I think they intend that we shouldn't notice, nor have to do anything, but anyone who, like me, has set it to use a named yahoo server rather than BT's alias may find it stops working when the switch-over happens.
I'd try adding a second instance of the account, and see what settings Thunderbird finds for you.
File|New|Existing Mail Account…
Thanks.I am getting my emails now. The new problem is it keeps rejecting the password I gave it when i set up the new account a few minutes ago !!! Any ideas ?