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I'm using the latest version of firefox, but unable to print any downloads. I've tried using the print icon on the downloaded form and also control P

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  • Last reply by dixiedazzle

dixiedazzle
dixiedazzle
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I've tried using the print icon on the downloaded form and also control P, but only get a blank page. I've even changed printers, but it didn't help. My print menu looks the same and I do not have trouble printing anything else, only with downloaded files.

I've tried using the print icon on the downloaded form and also control P, but only get a blank page. I've even changed printers, but it didn't help. My print menu looks the same and I do not have trouble printing anything else, only with downloaded files.

Chosen solution

hello, this is currently a bug in the integrated firefox pdf viewer that is investigated by our developers. in the meantime you could use a third-party pdf plugin like from adobe that you can enable in the firefox options > applications - scroll down and define the default action for the portable document format (pdf).

View and edit PDF files using Firefox’s built-in viewer

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All Replies (4)

user669794
user669794
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If you cannot see any content on pages you printed or in print preview, the cause might be margins which are set too high.

  1. In order to check the margins, we need to go to File > Page Setup.
  2. Once this is done, switch to the Margins & Header/Footer tab.
  3. Check what's set there under Margins.

The following are the default values for Margins:

Right: 12.7

Top: 12.7

Left: 12.7

Bottom: 12.7

Check these values accordingly and change them if necessary.

dixiedazzle
dixiedazzle Question owner
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I should have stated that I have only had the problem for the past 2 days.

Margins are OK.

I've made no changes to my computer.

I have an Etsy shop & print postage labels directly through Etsy. After payment the label downloads automatically & I've always just used control P & labels print without problem.

Everything works fine when I use Internet Explorer.

philipp
philipp
  • Moderator
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Chosen Solution

hello, this is currently a bug in the integrated firefox pdf viewer that is investigated by our developers. in the meantime you could use a third-party pdf plugin like from adobe that you can enable in the firefox options > applications - scroll down and define the default action for the portable document format (pdf).

View and edit PDF files using Firefox’s built-in viewer

dixiedazzle
dixiedazzle Question owner
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Thank you!!! I changed the settings & it works fine now.