X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

Thunderbird has stopped working

Posted

Hello,

Starting on 04/08/2014 the Thunderbird has stopped working in any way in my PC. I am running Windows 8.1 Pro x64. Before that day everything was ok and Thunderbird was working. I asked some friends using Windows 8 and they have the same problem. Thunderbird won't load the email accounts and won't send and receive any email. It won't even let us add a new email account. The message received when trying to add a new account is the following "Sorry - we're unable to communicate with our sign-up server. Please check your connection.". Also if we will try to move forward and add a new email account anyway the answer will be that Thunderbird can't connect to any server. We have uninstalled Thunderbird and install it again several times in the past days with no success. I was looking t delete the Thunderbird folder in Program files but I can't find it. The uninstall and install again procedure including deleting folder was a solution few years ago but it seams that now is not working anymore.

In the past 2 weeks Thunderbird started working only for few hours and we have the same problem again. I was asking around 10 people working with Thunderbird and they have the same problem at the moment and they had the same problem in the past month.

Of course I turned off windows firewall and test if Thunderbird will work but it was not a solution. I am running windows 8.1 Pro x64. Thunderbird is not on the list of the allowed or not allowed software through firewall and I can't find any option to add the Thunderbird to the list in order to try to solve the problem.

I am running BitDefender antivirus and I turned off the BitDefender firewall and the same thing happens. I also turned off the whole antivirus functions after and the same thing. I turned of bot windows firewall and BitDefender firewall or turned off the whole BitDefender and the same thing happens. I checked the BitDefender firewall and the Thunderbird has full access.

Also I have checked the Windows updates. I usually not allow updates in my PC. I remember that I choose not to install Microsoft updates ever. I checked the status and it is set up not to install Microsoft updates. I also checked the "update history" and is empty an the status is "you have not tried to install any updates on your computer".

I started windows 8.1 Pro x64 in Safe mode with networking and started Thunderbird while windows was in safe mode and it has the same problem.

I am trying to add Gmail and AOL accounts in Thunderbird. The emails are all set correctly and working well in browser or other email client.

Today (04/21/2014) Thunderbird has the same problem.

Any help will be much appreciated.

Regards

Hello, Starting on 04/08/2014 the Thunderbird has stopped working in any way in my PC. I am running Windows 8.1 Pro x64. Before that day everything was ok and Thunderbird was working. I asked some friends using Windows 8 and they have the same problem. Thunderbird won't load the email accounts and won't send and receive any email. It won't even let us add a new email account. The message received when trying to add a new account is the following "Sorry - we're unable to communicate with our sign-up server. Please check your connection.". Also if we will try to move forward and add a new email account anyway the answer will be that Thunderbird can't connect to any server. We have uninstalled Thunderbird and install it again several times in the past days with no success. I was looking t delete the Thunderbird folder in Program files but I can't find it. The uninstall and install again procedure including deleting folder was a solution few years ago but it seams that now is not working anymore. In the past 2 weeks Thunderbird started working only for few hours and we have the same problem again. I was asking around 10 people working with Thunderbird and they have the same problem at the moment and they had the same problem in the past month. Of course I turned off windows firewall and test if Thunderbird will work but it was not a solution. I am running windows 8.1 Pro x64. Thunderbird is not on the list of the allowed or not allowed software through firewall and I can't find any option to add the Thunderbird to the list in order to try to solve the problem. I am running BitDefender antivirus and I turned off the BitDefender firewall and the same thing happens. I also turned off the whole antivirus functions after and the same thing. I turned of bot windows firewall and BitDefender firewall or turned off the whole BitDefender and the same thing happens. I checked the BitDefender firewall and the Thunderbird has full access. Also I have checked the Windows updates. I usually not allow updates in my PC. I remember that I choose not to install Microsoft updates ever. I checked the status and it is set up not to install Microsoft updates. I also checked the "update history" and is empty an the status is "you have not tried to install any updates on your computer". I started windows 8.1 Pro x64 in Safe mode with networking and started Thunderbird while windows was in safe mode and it has the same problem. I am trying to add Gmail and AOL accounts in Thunderbird. The emails are all set correctly and working well in browser or other email client. Today (04/21/2014) Thunderbird has the same problem. Any help will be much appreciated. Regards

Chosen solution

Here you also have the copy of the Troubleshooting Information if necessary.


 Application Basics
   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
 Extensions
   bdToolbar, 7.0, false, bdThunderbird@bitdefender.com
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.4.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1397398207
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true
 Graphics
     Adapter Description: Intel(R) Iris(TM) Graphics 5100
     Vendor ID: 0x8086
     Device ID: 0x0a2e
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3345
     Driver Date: 10-31-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.16384)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
Read this answer in context 0

Chosen Solution

Here you also have the copy of the Troubleshooting Information if necessary.


 Application Basics
   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
 Extensions
   bdToolbar, 7.0, false, bdThunderbird@bitdefender.com
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.4.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1397398207
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true
 Graphics
     Adapter Description: Intel(R) Iris(TM) Graphics 5100
     Vendor ID: 0x8086
     Device ID: 0x0a2e
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3345
     Driver Date: 10-31-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.16384)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
Here you also have the copy of the Troubleshooting Information if necessary. Application Basics Name: Thunderbird Version: 24.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20140316131045 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true Extensions bdToolbar, 7.0, false, bdThunderbird@bitdefender.com Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 24.4.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1397398207 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true privacy.donottrackheader.enabled: true Graphics Adapter Description: Intel(R) Iris(TM) Graphics 5100 Vendor ID: 0x8086 Device ID: 0x0a2e Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3345 Driver Date: 10-31-2013 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.16384) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureFallbackCanvasBackend: cairo AzureContentBackend: none JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.2 4.10.2 NSS 3.15.4 Basic ECC 3.15.4 Basic ECC NSS Util 3.15.4 3.15.4 NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC
Matt
  • Top 10 Contributor
  • Moderator
3360 solutions 23273 answers

I am marking this thread closed with a solution in one of the many other threads you have created. Please stick to one. I suggest this one. https://support.mozilla.org/en-US/questions/990748#answer-556205

I am marking this thread closed with a solution in one of the many other threads you have created. Please stick to one. I suggest this one. https://support.mozilla.org/en-US/questions/990748#answer-556205
christ1
  • Top 25 Contributor
2194 solutions 16044 answers

We have uninstalled Thunderbird and install it again several times in the past days with no success

Re-installing TB seldom solves problems, because the problem is in the profile most of the time.

In the past 2 weeks Thunderbird started working only for few hours and we have the same problem again.

That pretty much sounds like a network problem. Verify your Internet connection.

I turned of bot windows firewall and BitDefender firewall

You must not run two firewalls on the same computer.

I remember that I choose not to install Microsoft updates ever.

That's a very bad idea.

I am trying to add Gmail and AOL accounts in Thunderbird.

There already is a Gmail account set-up according to your Troubleshooting Information.

Extensions

  bdToolbar, 7.0, false, bdThunderbird@bitdefender.com

Get rid of this extensions.

''We have uninstalled Thunderbird and install it again several times in the past days with no success'' Re-installing TB seldom solves problems, because the problem is in the profile most of the time. ''In the past 2 weeks Thunderbird started working only for few hours and we have the same problem again.'' That pretty much sounds like a network problem. Verify your Internet connection. ''I turned of bot windows firewall and BitDefender firewall'' You must not run two firewalls on the same computer. ''I remember that I choose not to install Microsoft updates ever.'' That's a very bad idea. ''I am trying to add Gmail and AOL accounts in Thunderbird.'' There already is a Gmail account set-up according to your Troubleshooting Information. ''Extensions<br> bdToolbar, 7.0, false, bdThunderbird@bitdefender.com'' Get rid of this extensions.

Modified by christ1

Question owner

The windows 8.1 regular firewall is active. Also i have Bit defender antivirus that probably has his own firewall but i just let the BitDefender as a default installation. I mean that's how I worked for many years now. Is nothing different. I stopped each firewall and the problem with Thunderbird is not solved.

Yes, there is a gmail account at this time in Thunderbird as I had the chance to add it in the single day that Thunderbird worked in the past month. It was a day when I just tried Thunderbird and it was active. was working, but just for few hours.

The windows 8.1 regular firewall is active. Also i have Bit defender antivirus that probably has his own firewall but i just let the BitDefender as a default installation. I mean that's how I worked for many years now. Is nothing different. I stopped each firewall and the problem with Thunderbird is not solved. Yes, there is a gmail account at this time in Thunderbird as I had the chance to add it in the single day that Thunderbird worked in the past month. It was a day when I just tried Thunderbird and it was active. was working, but just for few hours.
Wayne Mery
  • Top 25 Contributor
  • Moderator
600 solutions 5717 answers

reporter has gone to https://support.mozilla.org/en-US/questions/990748#answer-556205 so I'm closing this topic.

Anyone still seeing this problem should Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

If problem does not go away then please create a new topic.

reporter has gone to https://support.mozilla.org/en-US/questions/990748#answer-556205 so I'm closing this topic. Anyone still seeing this problem should Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode If problem does not go away then please create a new topic.