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Firefox crashes

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  • 1 has this problem
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  • Last reply by cor-el

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Firefox crashes multiple times in one session. This started happening right after I updated Firefox to the latest version. It still crashes, even in safe mode. I have also cleaned out all malware, etc, and it keeps crashing. What can I do about this?

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: