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How do I fix this error: Sending of message failed. The message could not be sent because the connection to SMTP server mail.domain timed out.

  • 4 replies
  • 50 have this problem
  • 1608 views
  • Last reply by Brokertov

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Hi,

I keep on getting this error: "Sending of message failed. The message could not be sent because the connection to SMTP server mail.domain timed out. "

I uninstall my antivirus program but still I get this message.

Thank you very much for your assistance.

All Replies (4)

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ok that all sounds wrong.

Please do the following:
  • Click the Thunderbird application menu at the top right , then click the Help menu and select Troubleshooting Information from the submenu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
more options

Hi Matt, See below details:

 Application Basics
   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.businessfacultyjobs.com:110, plain, passwordCleartext
     OUTGOING: mail.businessfacultyjobs.com:587, plain, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) mail.liberalartsfacultyjobs.com:110, plain, passwordCleartext
     OUTGOING: mail.liberalartsfacultyjobs.com:587, plain, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) mail.educationfacultyjobs.com:110, plain, passwordCleartext
     OUTGOING: mail.educationfacultyjobs.com:587, plain, passwordCleartext, true
 Extensions
   Send Later, 4.2.2, true, sendlater3@kamens.us
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 512000
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.4.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 1188f0e6-8b91-47e8-8e84-ff0d220f253
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1396839750
     places.history.expiration.transient_current_max_pages: 104380
     plugin.importedState: true
 Graphics
     Adapter Description: Intel(R) HD Graphics 4000
     Vendor ID: 0x8086
     Device ID: 0x0166
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3308
     Driver Date: 9-16-2013
     Adapter Description (GPU #2): NVIDIA GeForce GT 720M
     Vendor ID (GPU #2): 0x10de
     Device ID (GPU #2): 0x1140
     Adapter RAM (GPU #2): 2048
     Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version (GPU #2): 9.18.13.3165
     Driver Date (GPU #2): 10-23-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.16384)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
more options

I also have this problem. It happens once in a while, and sometimes then works for that email by closing Thunderbird and reopening it, sometimes not. Sometimes fixed by removing some contents of the message to be sent (nothing I can see was wrong with the content). It's happening right now.

My email server is at godaddy.

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Application Basics

   Name: Thunderbird
   Version: 24.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140610001341
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) pop-server.roadrunner.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.roadrunner.com:465, SSL, none, true
 Extensions
   Bug 352694 Workaround, 1.0, false, bug352694@design-noir.de
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.6.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 10.6
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 589979a5-43cc-4829-82f8-4b26f560257
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1410377397
     places.history.expiration.transient_current_max_pages: 100560
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.print_printer: Canon MX860 series Printer (Copy 1)
     print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_bgcolor: false
     print.printer_\\SVI-
     print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_unwriteable_margin_bottom: 0
     print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_unwriteable_margin_left: 0
     print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_unwriteable_margin_right: 0
     print.printer_\\SVI-THINKCENTRE\Canon_D1300/MF6700_UFRII_LT.print_unwriteable_margin_top: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_bgcolor: false
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_bgimages: false
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_command:
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_downloadfonts: false
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_edge_bottom: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_edge_left: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_edge_right: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_edge_top: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_evenpages: true
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_footercenter:
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_footerleft: &PT
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_footerright: &D
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_headercenter:
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_headerleft: &T
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_headerright: &U
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_in_color: true
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_margin_bottom: 0.5
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_margin_left: 0.5
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_margin_right: 0.5
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_margin_top: 0.5
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_oddpages: true
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_orientation: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_pagedelay: 500
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_data: 1
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_height: 11.00
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_size_type: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_size_unit: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_paper_width: 8.50
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_reversed: false
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_scaling: 1.00
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_shrink_to_fit: true
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_to_file: false
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_unwriteable_margin_bottom: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_unwriteable_margin_left: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_unwriteable_margin_right: 0
     print.printer_Canon_MX860_series_Printer_(Copy_1).print_unwriteable_margin_top: 0
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_bgcolor: false
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_bgimages: false
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_command:
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_downloadfonts: true
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_evenpages: true
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_footercenter:
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_footerleft: &PT
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_footerright: &D
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_headercenter:
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_headerleft: &T
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_headerright: &U
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_in_color: true
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_margin_bottom: 0.5
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_margin_left: 0.5
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_margin_right: 0.5
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_margin_top: 0.5
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_oddpages: true
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_orientation: 0
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_pagedelay: 500
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_data: 1
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_height: 11.00
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_size: 6815860
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_size_type: 0
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_size_unit: 0
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_paper_width: 8.50
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_reversed: false
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_scaling: 1.00
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_shrink_to_fit: true
     print.printer_Canon_PC1200/iC_D600/iR1200G.print_to_file: false
 Graphics
     Adapter Description: ATI Radeon HD 3200 Graphics
     Vendor ID: 0x1002
     Device ID: 0x9612
     Adapter RAM: 384
     Adapter Drivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.635.1.0
     Driver Date: 8-10-2009
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC